Customer Experience & Gym Membership Head
10500 - 14500 SGDFull-time
PEAK360 PTE. LTD.
Customer Experience & Gym Membership Head
· Manage the daily operations of Peak 360 Gym.
· Oversee front desk, membership administration and customer service.
· Develop membership packages and renewal strategies.
· Monitor membership numbers, cancellations and retention.
· Manage gym opening and closing procedures.
· Coordinate equipment maintenance and servicing.
· Implement health, safety and operational procedures.
· Manage suppliers and service providers.
· Develop customer experience standards.
· Train and supervise operational staff.
· Prepare monthly operational reports.
· Monitor operating costs and revenue.
· Coordinate gym events and member activities.
· The Employee is required to conduct a minimum of 150 sessions per monthas a key performance indicator (KPI).
Vacancy posted 4 days ago
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