Duty Manager
2500 - 3200 SGDFull-time
HOTEL CHANCELLOR @ ORCHARD PTE. LTD.
DUTIES & RESPONSIBILITIES
• Provide leadership presence in absence of Senior Management on Weekends, Public Holidays & Major Events.
• Engage & support front-line staff and supervisors, providing recognition and appreciating their work.
• Managing escalated service-related incidents.
• Supervise and guide the Service Operations team in terms of daily operations and administrative duties.
• Ensure established operations and guest service standards are followed.
• Manage and work closely with outsourced Security vendor.
• Handle guests’ feedbacks and determine appropriate actions to ensure it meets or exceed guests’ expectations.
• Conduct daily briefings and write incident reports with after action reviews.
• Enforce a safe and secure work culture.
• Implement and monitor daily work schedules for the Service Operations team.
• Assist with any additional duties or projects as required.
Vacancy posted a month ago
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