Patient Service Associate, Outpatient (2-year Contract)*
Full-time
NUHS
Overview
As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.
Job Responsibilities
- Ensure clinic’s operational and procedural area readiness based on desired service standards.
- Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider’s information for billing.
- Provide chaperone assistance to doctors/nurses and prepare consultation documents.
- Attend to any requests, emails, and phone enquiries.
- Assist clinic manager in administrative duties.
- Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.
Requirements
- Preferably GCE 'N' Level and above.
- Proficient in computer skills, handling multiple systems will be an advantage.
- Team player with good communication and interpersonal skills. Ability to speak a second language will be an advantage.
- Able to multitask and work in a fast-paced environment.
- Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
- Be comfortable with working in inpatient wards if required.
Working schedule
5-day work week (Monday to Friday, 8am to 5pm or 8:30am to 6pm, depending on the respective hiring clinic)
This is a 2-year contract role, subject to contract extension or permanent conversion based on satisfactory work performance.
*Only Singapore Citizens and Singapore Permanent Residents may apply.
Vacancy posted 15 days ago
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