Senior Manager, People & Organisation Development (Capability Development)

About the Company

WH is committed to becoming a Learning Health System, fostering a culture of continuous growth and innovation where our healthcare professionals thrive through cutting-edge learning solutions and collaborative knowledge sharing.

About the Role

• Implementing WH's learning strategy to enable WH to be a Learning Health System through innovative learning solutions and technology integration
• Co-creating a learning environment with the WH family that integrates formal and social learning pedagogies and technologies for collaborative learning and knowledge integration
• Building a learning culture where WH staff owns their own learning being self-driven, independent learners, skilful in using technology for learning
• Driving the personal and professional capability development of WH staff through strategic learning consultancy and evidence-based interventions, enabling them to do their job well, grow as healthcare professionals, and future-proof for tomorrow's healthcare
• Supporting the development of WH staff as leaders at all levels through facilitated learning experiences and capability development programmes.

Responsibilities

Specific Strategic Implementation of WH as a Learning Health System

• Translate comprehensive people development, capability development and leadership development strategies into actionable learning solutions aligned with organisational strategic priorities.
• Support strategic workforce planning and development initiatives by designing targeted learning interventions for WH staff to be future-proofed, do their job well, do their job better and do their job differently.
• Drive innovation in learning methodologies and technologies through strategic learning consultancy and implementation of effective learning solutions.
• Build a strong learning culture where WH staff owns their own learning being self-driven, independent learners, skilful in using technology for learning through facilitated programmes and blended learning approaches.
• Support the evaluation of the impact of learning interventions at WH level through comprehensive measurement frameworks and data analysis.
• Lead cross-functional strategic initiatives within P&OD that integrate learning solutions with operational processes and organisational change management.

Operational Excellence in Learning Solutions

• Act as WH's internal learning consultant, providing expert advice on learning strategy, capability development, and technology integration to support organisational transformation initiatives.
• Translate organisational needs into comprehensive learning strategies, frameworks, and technology-enabled interventions that address critical capability gaps.
• Lead the integration of digital learning platforms, AI-enabled learning tools, microlearning, augmented/virtual/mixed reality, and other cutting-edge technologies into WH's learning ecosystem.
• Lead strategic reviews of learning effectiveness and implement data-driven improvements to enhance organisational outcomes.

Programme Development & Facilitation

• Design and develop strategic learning programmes incorporating instructional design principles, adult learning methodologies, and appropriate learning technologies to create engaging learning experiences.
• Create and refine training programmes and materials for various learning and development needs of the organisation through in-house development, curation of external programmes, or partnership development.
• Partner with internal WH programme owners and/or external learning providers in curriculum development, incorporating blended learning approaches, adaptive learning technologies, implementation strategies and evaluation methodologies.
• Facilitate high-impact learning programmes, workshops, and strategic capability development sessions for various stakeholder groups across WH and NHG.
• Deliver train-the-trainer programmes to build internal facilitation capability across the WH family.
• Utilise advanced facilitation techniques and learning technologies to create engaging, interactive learning experiences.
• Mentor and coach internal facilitators to enhance their delivery capabilities.

Stakeholder Engagement & Strategic Partnerships

• Support cross-functional collaboration with HR, Operations, and Family Groups to integrate learning solutions into day-to-day operational processes.
• Evaluate and develop strategic partnerships with learning providers, academic institutions, and industry bodies to advance WH's learning capabilities.
• Lead innovation initiatives in learning methodologies and technologies to maintain competitive advantage in capability development.
• Negotiate strategic agreements and manage key vendor relationships to support long-term learning objectives.
• Stay abreast of emerging trends in learning technology and adult learning methodologies.

General

• Coordinate and support related projects under the department's responsibility and undertake its related work working with internal and external stakeholders.
• Work hand-in-hand with the P&OD team to contribute to cross-team projects or organisation-wide projects.

Qualifications

Degree in Human Resources, Business Administration, or a related field with a minimum of 6 – 8 years of progressive experience in learning and development, with at least 1 – 3 years in strategic planning and management roles, preferably within a healthcare or learning environment

Required Skills

1. Deep expertise in adult learning principles, instructional design, and learning methodologies
2. Experience in programme facilitation and stakeholder engagement within complex organisational environments
3. Knowledge of learning technologies and their application in blended learning environments

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