Client Services Executive

Company Overview

ENTERPRISE PROMOTION CENTRES is a Singapore-based company established in 1989. We partner industry leaders to promote growth, develop capabilities, drive organisational and workforce transformation, provide business facilitation, and prepare businesses for a future-ready workforce.

Job Summary

Oversee daily association management services operations and event management, including pre-event planning, execution, and post-event activities, to support client organisations and stakeholders effectively.

Responsibilities

• Coordinate and execute daily association management services operations under the Client Services Manager's guidance to ensure smooth service delivery
• Manage and service client organisations and stakeholders to maintain strong relationships and meet their needs
• Handle membership services by processing enquiries, requests, invitations, membership applications, and coordinating membership renewal drives while maintaining an accurate membership database
• Coordinate Board, Committee, Subcommittee, and Annual General Meetings by arranging meetings, preparing meeting slides and documents, recording Minutes of Meeting, tracking attendance and quorum, and following up on action plans
• Plan, coordinate, and manage events and training courses by liaising with venue partners, speakers, sponsors, organising committees, and catering services manage registration, payments, event flyers, and post-event reports
• Support sales and marketing efforts for events to maximize participation and engagement
• Manage publications and website content by posting updates on websites and social media pages, handling public relations communications such as invitations and letters, and coordinating newsletters with external parties
• Reconcile monthly financial statements related to payments, events, and membership renewals to ensure accurate financial records

Preferred competencies and qualifications

• Diploma in any discipline with minimum 3 years of relevant experience, preferably in organising events and secretariat services in a professional or trade organisation
• Proficient in MS Office applications
• Working knowledge of social media and website design
• Strong time management skills to multi-task and deliver quality work within deadlines
• Meticulous project management skills to follow through on implementation plans
• Effective problem-solving skills with a service-oriented mindset
• Excellent interpersonal and communication skills, both written and verbal
• Proactive, self-motivated, conscientious team player able to work independently