Customer and Logistics Assistant

The Customer & Logistics Assistant is responsible for providing excellent customer service while supporting daily logistics, inventory, and order fulfilment operations. This role acts as a bridge between customers, warehouse staff, delivery personnel, and retail teams to ensure orders are processed accurately and delivered on time.

Key Responsibilities

Customer Service

• Attend to customer enquiries via phone, email, WhatsApp, social media, and walk-in customers.
• Process customer orders accurately and efficiently.
• Follow up on customer enquiries, quotations, and order status.
• Resolve customer complaints professionally and escalate complex issues when necessary.
• Maintain accurate customer records and communication logs.
• Coordinate with internal departments to ensure customer satisfaction.

Logistics & Operations

• Prepare and process delivery orders, invoices, and shipping documents.
• Coordinate daily deliveries with drivers and third-party logistics providers.
• Schedule deliveries and monitor delivery progress.
• Track shipments and update customers on delivery status.
• Assist in inventory monitoring and stock reconciliation.
• Prepare picking lists and packing lists for warehouse operations.
• Assist with receiving, checking, and recording incoming stock.
• Report inventory discrepancies or damaged goods.

Administrative Duties

• Maintain accurate filing of logistics and customer documents.
• Prepare daily and weekly operational reports.
• Update inventory and customer information in the company system

Job Requirements

Education

• Minimum GCE N/O Level, NITEC, Higher NITEC, Diploma, or equivalent.
• Diploma in Business Administration, Logistics, Supply Chain, or a related field is an advantage.

Experience

• Minimum 1 year of experience in customer service, logistics, warehouse, or administrative work preferred.
• Fresh graduates are welcome to apply.

Technical Skills

• Proficient in Microsoft Office (Excel, Word, Outlook).
• Experience using inventory, ERP, POS, or logistics management systems is an advantage.
• Able to prepare basic reports and maintain accurate records.

Soft Skills

• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Good problem-solving and multitasking skills.
• Customer-oriented with a positive attitude.
• Able to work independently and collaboratively.
• Detail-oriented with strong accuracy in documentation.

Physical Requirements

• Able to move light cartons or products when required (up to approximately 10-15 kg).
• Comfortable working in both office and warehouse environments.

Preferred Qualities

• Familiarity with inventory control and order fulfilment processes.
• Ability to work under pressure during peak periods.
• Willingness to work weekends and public holidays when operationally required.