Customer Service Executive

Job Summary

The Customer Service Executive provides administrative and operational support to the after-sales service department for EV charging systems that are deployed across Singapore. The role is responsible for coordinating service documentation, billing, work order tracking, spare parts management, scheduling support, and maintaining accurate service records. The position also supports daily service operations to ensure smooth coordination between customers, service engineers, service partners, and internal departments.

Key Responsibilities

• Prepare and maintain service documents, reports, invoices, quotations, and billing records.
• Manage filing systems and update service databases and maintenance records.
• Create, monitor, and close service work orders.
• Assist Service Manager in coordinating service appointments, manpower allocation, and service partner activities.
• Liaise with customers on maintenance schedules, site access, and service updates.
• Follow up with engineers and service partners on service reports, job completion, and documentation submission.
• Manage spare parts inventory, stock tracking, replenishment, and stock audits.
• Coordinate with Headquarter for spare parts orders and deliveries.

Requirements

• Diploma, Higher NITEC, or equivalent qualification in Business Administration, Engineering, or related field.
• Minimum 2-4years of experience in administrative support, service coordination, maintenance support, or related functions.
• Experience in billing, inventory management, work order tracking, or customer service coordination preferred.
• Exposure to EV charging, electrical services, facilities management, or technical service environments is an advantage.
• Proficient in Microsoft Office applications, especially Excel, Word, and Outlook.
• Strong organizational, communication, multitasking, and customer service skills with the ability to work independently in a fast-paced environment.