Clouds operation engineer
3000 - 6000 SGDFull-time
MTS SYSTEMS ENGINEERING PTE. LTD.
Job Responsibilities
- Monitor cloud infrastructure, virtual machines, storage, networks and system performance.
- Perform daily health checks and identify system alerts or abnormalities.
- Handle, log and troubleshoot incidents through the ITSM ticketing system.
- Escalate unresolved or critical issues to L2/L3 support teams and ensure SLA compliance.
- Perform routine maintenance, VM operations, backup verification and basic system administration.
- Handle service requests and support approved changes and maintenance activities.
- Prepare operational reports, shift handovers and technical documentation.
- Follow SOPs, security policies and change management procedures.
Job Requirements
- Diploma or Degree in IT, Computer Science, Engineering or a related field.
- Basic knowledge of Huawei Cloud, AWS, Microsoft Azure or other cloud platforms.
- Familiarity with Linux, Windows Server, TCP/IP, DNS, VPN and firewall troubleshooting.
- Exposure to monitoring tools such as Zabbix, Grafana or Prometheus and ITSM tools such as ServiceNow or Jira.
- Good problem-solving, communication and documentation skills.
- Willing to work rotating shifts, weekends and public holidays when required.
- Cloud certifications such as HCIA-Cloud, AWS Cloud Practitioner or Azure Fundamentals are an advantage.
Vacancy posted 7 days ago
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