IT Service Desk Analyst
2800 - 3100 SGDTemporary
Percept Solutions Pte. Ltd.
Job Description:
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status
Skills Required:
- Working experience as a Service Desk Analyst
- Experience on Microsoft Exchange / Outlook,Microsoft Windows
To apply please click the Apply button or send us your updated profile to View email address on mycareersfuture.gov.sg
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ to stay up to date on our upcoming roles and events.
Vacancy posted 9 days ago
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