Client Success Partner

As our Client Success Partner, you'll be at the forefront of our client engagements, acting as a strategic advisor, a growth orchestrator, and a champion for outstanding delivery. You'll cultivate deep, impactful partnerships within your portfolio, proactively identifying and capitalizing on growth opportunities across our core solution areas: Workplace Solutions, Hybrid Infrastructure, Application Management, Security, and our dynamic Managed Microsoft Services. This is your chance to shape lasting client relationships and drive tangible business outcomes in Singapore's vibrant tech 

Igniting Growth & Forging Strategic Alliances:

• Become a Trusted Strategic Advisor: Immerse yourself in our Singapore-based clients' businesses, deeply understanding their unique challenges, strategic objectives, and the competitive landscape they navigate.
• Unlock Growth Opportunities in the Market: Proactively identify and pursue expansion opportunities within your accounts, showcasing the transformative power of our integrated solutions.
• Master the Art of Client Connection: Forge strong, enduring relationships with key stakeholders across various levels within client organizations, becoming their trusted confidante and go-to expert in Singapore's business environment.
• Shape Winning Solutions for Enterprises: Collaborate closely with our talented Sales, Pre-Sales, and Solution Architects to craft compelling, customized solutions that directly address the specific needs and regulatory nuances of our clientele.
• Navigate & Grow Together in Singapore's Business Climate: Strategically manage contract renewals, identifying opportunities for mutual growth and ensuring long-term, value-driven partnerships within the local market.
• Be the Voice of Our Clients: Champion their needs and perspectives ensuring their satisfaction is paramount in all our engagements

Championing Delivery Excellence & Ensuring Client Delight in Singapore:

• Orchestrate Seamless Project Delivery: Partner closely with our Delivery Managers and project teams to guarantee the flawless execution of projects and services, consistently exceeding the expectations of our clients.
• Keep a Pulse on Performance in Singapore: Diligently monitor key performance indicators (KPIs) related to delivery quality and client satisfaction, proactively identifying and resolving any potential challenges specific to our engagements.
• Be a Proactive Risk Manager in context: Identify and mitigate potential risks to ensure smooth project delivery and maintain the trust and confidence of our client base.
• Solve Challenges with Agility in Singapore's Fast-Paced Environment: Serve as the primary escalation point for client issues, collaborating effectively with internal teams to deliver timely and impactful resolutions tailored to the Singaporean business context.
• Quantify Value for Our Partners: Work collaboratively with clients to ensure they are realizing the tangible business value and ROI from our solutions and services within the Singaporean market.
• Drive Continuous Improvement Based on Client Feedback: Gather valuable feedback from our Singaporean clients to continuously enhance our delivery processes and service offerings, ensuring they remain relevant and impactful in the local market.

Your Expertise: What You'll Bring to Our Singapore Team

• A strong academic foundation with a Bachelor's degree in information technology, or a related field.
• A proven track record (minimum 20 years) of success in client-facing roles within the IT services or system integration industry in Singapore or a comparable market, ideally with experience as a Client Success Manager, Service Delivery Manager, or similar.
• Deep understanding and practical experience in one or more of our core solution domains relevant to the Singaporean market: Workplace Solutions, Hybrid Infrastructure, Application Management, Security, and Managed Microsoft Services.
• Demonstrated success in driving revenue growth within existing client accounts in Singapore through strategic upselling and cross-selling initiatives.
• Exceptional communication, presentation, and interpersonal skills, with the ability to build strong rapport and trust with senior stakeholders in Singapore's diverse business landscape.
• Sharp problem-solving and analytical abilities, with a knack for identifying and resolving client issues effectively
• Proven ability to manage multiple clients and priorities simultaneously in a fast-paced environment like Singapore.
• Strong business acumen and a clear understanding of how IT solutions drive tangible business value for organizations in Singapore.

Your Edge: What Makes You a Standout Candidate in Singapore

• An unwavering passion for ensuring the success of clients and a deep understanding of the local business culture.
• A proactive, results-oriented mindset with a strong drive to exceed expectations within the competitive market.
• Strong leadership qualities and the ability to influence and inspire both clients and internal teams in Singapore.
• Exceptional negotiation and conflict resolution skills, adept at navigating complex business scenarios in Singapore.
• A collaborative spirit and the ability to thrive in a team-oriented environment within Singapore's multicultural workforce.
• Adaptability and resilience in Singapore's dynamic and evolving technological landscape.
• Uncompromising professionalism and a strong ethical compass, crucial for building trust in the business community

Interested candidates, please click 'APPLY' to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform you that only shortlisted candidates will be notified.

 

Gelangre Reyanelle Gelario | REG No : R1870995

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

 

This is in partnership with Employment and Employability Institute Pte Ltd ('e2i'). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to  e2i's PDPA .

 

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Project Management, Technical Support, performance metrics, crm software, Account Management, Data Analysis, Relationship Building, Customer Retention, Strategic Planning