Senior Freight Executive

Responsibilities:

• Identify opportunities to improve operational processes, enhance efficiency, and elevate the overall customer experience.
• Act as the main point of contact for customers, addressing inquiries, bookings, and providing updates on shipment tracking and delivery status.
• Work closely with internal teams, carriers, and external vendors to ensure efficient and timely movement of cargo, meeting customer expectations
• Handle customer complaints promptly and professionally, resolving issues to enhance customer satisfaction and service experience.
• Prepare, review, and ensure accuracy in shipping documents, including invoices, bills of lading, and import/export documentation. Ensure compliance with industry regulations and customs requirements.
• Continuously track shipment progress, providing timely updates to customers regarding status changes, delays, or potential issues.
• Assist in the negotiation of freight rates and preparation of competitive quotes to meet customer needs.
• Responsible for the accurate preparation and processing of billing and invoices for freight services, ensuring timely and correct charges are applied. Collaborate with the finance department to resolve any billing discrepancies.
• Maintain accurate customer records, ensuring all interactions and transactions are documented in the company system for future reference and compliance.
• Ensure all freight operations are in line with company policies and relevant industry regulations, including customs procedures and safety standards.
• Provide ongoing support to the sales team with service-related inquiries, customer follow-ups, and other necessary actions to ensure business growth.

Requirements:

• Singaporeans ONLY
• Diploma in Supply Chain or equivalent preferred
• Minimum of 5 years of experience in a customer service or logistics role, preferably in freight or supply chain management, with a strong understanding of billing and invoicing processes.
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Strong attention to detail and organizational skills
• Knowledge of freight documentation, customs regulations, and industry best practices
• Proficiency in MS Office Suite; experience with freight management software is a plus
• Experience with billing and invoicing systems
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Customer-centric attitude with a focus on continuous improvement