IT Support Executive

MTM Ship Management is a Singapore-based maritime ship management company with offices in Singapore, Mumbai, Yangon and Manila, supporting a global fleet of Starlink, OneWeb & VSAT-connected vessels. We are looking for a reliable IT Support Executive to join our IT team and keep daily operations running smoothly across our shore offices and vessels.

This is a hands-on support role focused on day-to-day IT operations, user assistance, device setup, Microsoft 365 support, basic application troubleshooting and coordination of vessel-related IT requests. The role will work closely with, and under the guidance of, the IT lead, with complex technical or development matters escalated to the relevant team.

Key Responsibilities

End-User& Device Support

. Provide first-level IT support to users for hardware, software, email, connectivity and general IT-related enquiries.

. Setup laptops, desktops, user profiles and standard office applications for new and existing employees.

. Install, configure and support Microsoft Outlook, Teams, OneDrive, antivirus and other commonly used business applications.

. Assist with office IT equipment, meeting room setup, displays, printers and other basic workplace technology support.

IT Asset, Onboarding & Offboarding

. Maintain basic IT asset records and assist with tracking laptops, desktops, mobile devices and other IT equipment.

. Support employee onboarding and offboarding by preparing IT equipment, user accounts, access requests and related documentation.

Microsoft365 & Infrastructure

. Assist with routine Microsoft 365 administration, including user account setup, password resets, mailbox support and basic access management.

. Support basic network and infrastructure tasks under the guidance of the IT lead, including coordination with vendors where required.

Application Support (ShipSoft & Beekeeper)

. Provide user support for common ShipSoft issues, including access enquiries, basic data checks and routine user assistance.

. Assist users with Beekeeper-related access, login and basic application support matters.

Vessel& Remote Support

. Coordinate basic IT support requests from vessels and remote users and escalate technical issues where required.

Security Monitoring

. Monitor basic endpoint security alerts and assist with follow-up actions under the direction of the IT lead.

Training, Audits & Events

. Assist with IT setup for internal trainings, audits, presentations and external visitor arrangements in the office.

. Perform other ad hoc IT-related duties as and when required.

Requirements

. Singaporean

. ITE, Diploma or above in Information Technology, Computer Science or a related field (or equivalent practical experience).

. 1-3years of hands-on experience in IT support or IT infrastructure support.

. Practicalexperience with laptop and desktop setup, Microsoft 365, basic networking,endpoint security and general application troubleshooting.

. Reliable,responsive and able to handle daily operational support independently withguidance from the IT lead.

. Goodcommunication skills and a strong customer-service mindset.

Good toHave

. Experiencesupporting users in a maritime, shipping or other distributed multi-officeenvironment.

. Exposureto ShipSoft or a similar marine ERP / fleet management application.

. Familiaritywith EDR or endpoint security tools and with Beekeeper or similar workforcecommunication platforms.

. Experience supporting remote or vessel users over low-bandwidth connections.