L1 Support Engineer
4000 - 4800 SGDTemporary
V-ELEGANT PTE. LTD.
Designation : Support Engineer
Location : Jurong Island
Experience : 2 Years
Responsibilities :
- Deliver first-level IT support for desktops, laptops, printers, IP phones, AV equipment, and peripherals to resolve user issues promptly.
- Troubleshoot hardware, software, operating system, and Microsoft 365 issues to maintain system functionality.
- Administer Microsoft 365 services including Teams, Outlook, SharePoint, OneDrive, and Exchange Online to support collaboration and communication.
- Perform IT asset tagging, inventory management, and asset lifecycle tracking to ensure accurate asset records.
- Support joiner, mover, and leaver processes to facilitate smooth IT transitions for employees.
- Assist with Windows updates, software deployment, endpoint hardening, and image management to maintain system security and performance.
- Conduct first-level troubleshooting of servers, networks, firewalls, and wireless devices under Level 2 engineer guidance to support infrastructure stability.
- Coordinate with third-party vendors for warranty, repairs, and technical support to resolve hardware and software issues efficiently.
- Maintain IT documentation, SOPs, user guides, and operational records to support knowledge sharing and compliance.
- Support cybersecurity initiatives such as MFA, antivirus, phishing awareness, endpoint protection, and security monitoring to safeguard IT assets.
- Prepare monthly operational and incident reports to track IT support activities and issues.
- Escalate unresolved incidents to Level 2 support and monitor progress until resolution to ensure timely problem-solving.
- Comply with company IT security policies, confidentiality requirements, and cybersecurity standards to protect organisational data.
Required competencies and certifications :
- Diploma or Degree in Information Technology or Computer Science.
- Minimum 2 years of experience in IT Helpdesk, End User Computing, or Desktop Support.
- Proficient knowledge of Microsoft Windows, Microsoft 365, Active Directory, and SharePoint.
- Experience supporting desktops, laptops, printers, and mobile devices.
- Basic understanding of networking, servers, and cybersecurity concepts.
- Experience with IT asset management and documentation.
- Strong troubleshooting, analytical, and communication skills.
- Ability to work independently and manage multiple support requests.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the L1 Support Engineer in Singapore vacancy
7000 - 10000 SGD
...Role Overview We are seeking a motivated OpenShift Engineer (L1 Support)with 2–3 years of hands-on experience in OpenShift and container platforms. The role involves providing first-level support, monitoring, and operational maintenance of OpenShift environments, while...3000 - 3300 SGD
...Thursday (8.30am – 6pm), Friday (8.30am – 5.30pm) Nearest MRT : Labrador MRT Salary Package : Up to SGD 3,300 + AWS Our L1 Support Engineer plays a crucial role in assisting inquiries and issues, ensuring that our services are accessible and effective. We are seeking...3800 - 4000 SGD
...Key responsibilities include: ~ Monitor and manage support mailboxes, ensuring timely response and resolution of user requests... ...governance and compliance activities across platforms This L1 Support Engineer will be expected to provide operational support across the...4500 - 6000 SGD
· Must have a minimum of 3-5 years of IT experience · Prior experience in IT helpdesk, application support, or L1/L2 operations roles · Hands-on familiarity with one or more of the following platforms: Salesforce, Workato, UiPath, Workday/Cumulus, Tableau, or Slack ·...3000 - 3400 SGD
...Job Overview and Responsibilities : ~ Support IT Projects - Assists IT Specialist in daily IT operation tasks. - Assist in the implementation and rollout of new IT-related projects across the organization. ~ Vendor Coordination and Integration - To effectively...3000 - 4000 SGD
...about the job. Deliver Tier 1 and Tier 2 IT support for end-user devices, including desktops, laptops, mobile hardware, and peripherals... ...a relevant degree or diploma in computer science or computer engineering To apply online please use the apply function,...3300 - 4500 SGD
...We are seeking an IT Support Engineer (L1/L2) to support our HQ and multiple outlets across Singapore, with occasional support for Malaysia. This role requires hands-on troubleshooting, strong communication skills, and a practical understanding of cyber hygiene and...4000 - 6000 SGD
...Role Overview We are seeking proactive and customer-focused L1 Support Engineers to provide first-line operational support across multiple enterprise applications. You will be responsible for handling user requests, managing incidents, ensuring SLA compliance, and coordinating...- ...’s lives, then we would love to hear from you. This is a 12 months fixed term contract role. What will you do? The L1 Support Engineer will serve as the first-line operational support resource across a portfolio of enterprise platforms. Key responsibilities include...
3500 - 4000 SGD
...Job Summary Provide IT support and maintenance for hardware, software, servers, and network infrastructure, ensuring system reliability and security. Assist with implementations, user training, and participate in standby support outside normal hours. Responsibilities...3500 - 4500 SGD
~ Bachelor's degree in Computer Science, Information Technology, or a related field. ~1–3 years of experience in IT Production Support, preferably in banking or financial services. ~ Basic knowledge of core banking systems and banking operations. ~ Experience with Sunline...5000 - 6000 SGD
...We are looking for a motivated L1 Cloud Support Engineer to provide first-level technical support across multiple projects. The role involves monitoring, troubleshooting, and resolving issues in AWS and Azure environments, ensuring smooth operations and timely escalation when...7000 - 9000 SGD
...platforms. about the job. Join a specialized infrastructure support stream to serve as a technical investigator handling... ...by coordinating complex incident details with internal senior engineering specialists and external technical teams. skills and experience...- ...different entities Min NITEC in any disciplines Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support. Comfortable working in healthcare environment DETAIL LOWONGAN Umur - Min GPA - Min. Qualification S1/D4 Min Experience...
2200 - 2500 SGD
...work three (3) days per week , based on an agreed schedule with the hiring manager. Responsibilities Provide Level 1 technical support to end users via phone, email, chat, or onsite. Troubleshoot and resolve desktop, laptop, printer, and peripheral issues....2500 - 3000 SGD
...installation. Respond to IT service requests, diagnose and resolve hardware, software, and basic network issues, and provide user support. Assist in troubleshooting and supporting peripheral devices such as converters, switches, printers, POS systems, and related equipment...5500 - 6000 SGD
...Work Location: Changi Business Park L1 Support: Provide L1 production support for 24x7 on Core Banking applications. To coordinate and support infrastructure maintenance activities To manage implementations of new application releases; adhering to the best...6000 - 7500 SGD
...Job Description · We are seeking an experienced L1 Support SME – Microsoft Defender XDR Support to provide hypercare and operational support... ..., and Identity Fundamentals · AZ-500: Azure Security Engineer Associate · SC-300: Identity and Access Administrator · SC-...2500 - 3500 SGD
...article updates • Participate in scheduled alert tuning reviews; provide feedback on false positives and threshold adjustments • Support major incident bridge calls as required — maintain the incident timeline and update stakeholders • Complete all mandatory tool and...- ...resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit . L1 Helpdesk Support Location: Singapore Employment Type: Full-Time Start Date: As soon as possible Are you someone who enjoys...
2500 - 3800 SGD
...Escalation & Collaboration Identify when an issue exceeds L1 scope and escalate to L2/L3 engineers. Gather comprehensive data for escalated issues,... .... 0–2 years of experience in a maintenance, technical support, or facilities role. (Recent graduates with strong internship...- ...added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit . L1 Support / Webmaster Work Location: Singapore, onsite at client side Employment Type: Full-Time Experience and Skills needed :...
- ...Responsibilities Manage desktop device (hardware, software, and connectivity) incidents through to resolution. Manage IMAC and deskside support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software...
2000 - 3000 SGD
...We are partnering with a key healthcare industry leader to hire a team of IT Helpdesk Engineers (L1). The team would be responsible for providing L1 IT support to end-users, acting as the first point of contact for IT incidents and service requests while delivering excellent...2300 - 3300 SGD
...Role Overview We are looking for a proactive and customer-focused IT Support professional to join a dynamic service desk team. This role serves as the primary human escalation channel for end users when automated self-service or virtual agent solutions require additional...5000 - 8000 SGD
· Possess Good Experience for providing L1 Cloud Networking support and Maintenance of critical IT network Infrastructure · Designing and maintaining the network architecture (in Cloud) · Implementing and managing network security measures (Vulnerability Assessment, Firewall...2800 - 3500 SGD
...Perform End User Support – Client Management Perform troubleshooting for client platform related problems. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties...- ...We are seeking a Robotics Software Engineer who is passionate about building intelligent autonomous systems and solving complex real-world... ...path tracking, and motion control Develop SLAM algorithms to support MAG AMR's mapping and localization requirements Design and...
2600 - 3500 SGD
...to the Head of Department, you will be responsible for the following duties: Provide 1st Level remote and on-site troubleshooting support to all employees Responsible for overall IT support and maintenance Manage IT Request and ensure all IT Requests are processed...3500 - 4500 SGD
...Provide L1 support for banking applications and systems, including troubleshooting and resolving technical issues. Monitor system performance, detect anomalies, and ensure uptime and availability of services. Handle incident tickets, escalations, and ensure timely resolution...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to L1 Support Engineer. Be the first to apply!
