Senior Customer Service Assistant Retail (Palais Renaissance)

Responsibilities Oversee the day-to-day operations of Concierge Counter Attend to customer enquiries & feedback Manage gift voucher sale and reimbursement Support the mall's marketing activities and perform general admin duties Provide administrative and logistical support to Marcom such as (i) Manage and administer lucky draws, gift redemption for promotional campaigns (ii) Monitor inventory and logistics of premiums and equipment Be mall ambassadors by providing exemplary customer service All other matters relating to Customer Service and Concierge Counter Undertake ad hoc projects and responsibilities that may be assigned from time to time Job Requirements At least 1 to 2 years relevant experience in customer service, preferably from hotel and/or airline industry Proficient in MS Office suite, especially Microsoft Excel Pleasant disposition with outstanding communication, problem solving and negotiation skills Ability to multi task with high level of initiatives Team player with ability to work independently Strong service orientation and possess inclination and ability to handle children, elderly and people with special needs Able to work rotating shifts, on weekends and public holidays. (5 day work week) AM shift - 9.30am to 7pm; PM shift - 12.45pm to 10.15pm First aid and AED training an added advantage City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.