Lead Software Tools DevOps Engineer

About us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations and more people.

Our scale and rapid growth make Dyson rich in new opportunities. We value new ideas and diverse perspectives, so our people are trusted with real work and responsibility from the outset. You’ll develop fast and have the chance to move into different business areas and regions. And you’ll be part of a global network of like-minded people – a community that supports and learns from each other.

About the role

As an SDLC Specialist, you’ll be accountable for the day‑to‑day operation, configuration, integration, and improvement of the SDLC toolchain that underpins global engineering teams. This is a hands‑on technical role requiring strong systems thinking, diagnostic ability, and user‑focused problem solving.

You will act as a subject‑matter expert for our Source Code Management & Build, ensuring they are reliable, secure, scalable, and aligned to engineering workflows. You will support engineers across multiple programmes, partner closely with Product Owners and DevOps Engineers, and contribute to the evolution of the developer experience.

Accountable for:

Tool Administration & Configuration

Core Tool Ownership

As a tooling specialist, you will own and manage key SDLC tools, maintaining high standards of consistency and governance. Responsibilities include:

• Deployment & Configuration of projects, repositories, pipelines, and permission models
• Managing workflows, schemes, templates, and tool‑specific configuration standards
• Maintaining tool best‑practice guidelines and enforcing consistent usage patterns
• Ensuring coherent configuration across teams, products, and regions

Identity & Access Management

• Configure roles, groups, and permission structures
• Integrate tools with enterprise identity systems (SSO, LDAP, Azure AD)
• Enforce least‑privilege access and compliance with audit requirements
• Support user onboarding and offboarding activities

Integration Across the SDLC Toolchain

Own Tool Integrations End‑to‑End

You’ll ensure SDLC tools operate as a connected, cohesive platform, not isolated systems. Key responsibilities:

Maintain integrations across:

• Jira ↔ Bitbucket
• Bitbucket ↔ CI/build systems
• Build systems ↔ SonarQube / BlackDuck
• Build systems ↔ Artifactory
• Monitor integration health and performance
• Diagnose and resolve cross‑tool or cross‑pipeline failures

Data & Traceability Enablement

• Maintain traceability from plan → code → build → scan → artefact
• Support evidence requirements for audits, compliance, and release governance
• Ensure lifecycle data integrity across engineering processes

Operational Support & Incident Management

Day‑to‑Day Platform Operations

• Monitor system health, logs, utilisation, and performance metrics
• Respond to incidents, outages, and service degradation
• Perform routine maintenance, patching, and upgrades
• Manage backups, restores, lifecycle management, and housekeeping

Problem Management

• Conduct root‑cause analysis for recurring or high‑impact issues
• Distinguish systemic/tooling issues from user errors
• Implement preventative fixes, automation, and configuration improvements

User Enablement & Support

User Assistance & Troubleshooting

• Support global engineering teams with permissions, configuration, and workflow problems
• Interpret log data and tool behaviours to diagnose issues
• Provide guidance on correct usage patterns and best practices

Enablement & Documentation

Develop and maintain:

• How‑to guides
• Configuration standards
• Troubleshooting documentation
• Contribute to onboarding materials and training
• Promote and enable self‑service where possible

CI/CD & Build System Enablement

Pipeline & Build Configuration

• Configure and maintain standard CI/CD pipelines
• Support multiple languages, frameworks, and build technologies
• Maintain reusable pipeline templates and shared libraries
• Ensure builds are reliable, repeatable, and aligned with engineering standards

Optimise Build Performance

• Identify bottlenecks across build and pipeline stages
• Improve caching, parallelism, and artefact reuse
• Reduce build failures caused by inconsistent build environments

Change, Upgrade & Migration Support

Tool Upgrades

• Plan and deliver upgrades and patches
• Validate integrations and behaviours post‑upgrade
• Ensure minimal disruption during rollouts
• Support rollback paths when necessary

Migration Activities

• Assist with migrations across tools, instances, or versions
• Support repository, project, and artefact migration workflows
• Validate data integrity and completeness post‑migration

About you

Qualification & Skills

• Strong hands‑on experience operating and configuring SDLC tools (Jira, Bitbucket, Artifactory, SonarQube, etc.)
• Expertise in CI/CD principles, build systems, and DevOps ways of working
• Experience diagnosing issues across toolchains and integrations
• Knowledge of identity systems (SSO, LDAP, Azure AD)
• Exposure to scripting for automation (Python, Bash, or similar)
• Understanding of modern software engineering practices and workflows
• Ability to work in a fast‑paced, complex engineering environment
• Good verbal and written Chinese & English skills.

Behaviours

• Detail‑focused, reliable, and systematic
• Calm and structured when troubleshooting critical issues
• Collaborative, positive, and supportive across global teams
• User‑centric, approachable, and clear in communication
• Curious, improvement‑oriented, and proactive in learning

Desirable

• Experience with cloud platforms (AWS, GCP, Azure)
• Familiarity with SAST/DAST or OSS compliance tooling
• Experience with large‑scale tool migrations
• Understanding of networking fundamentals (DNS, certificates, proxies)