Director, Group Data Centre Operations

About STTGDC

Be part of a global leader in data centre solutions

ST Telemedia Global Data Centres (STT GDC) is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, Italy, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world.

Why STT GDC

STT GDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.

✨ Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.

Collaborative and vibrant workplace: We celebrate diversity and the power of teamwork. We value every idea and strive for constant improvement through collective innovation

Opportunities for growth: At STT GDC, we don’t just offer roles – we cultivate long-term career pathways. Through professional development programs, mentorships and stretch assignments, we are committed to enabling you to grow and reach your full potential.

Key Duties and Responsibilities

As Director, Group Data Centre Operations (GDCO), you are responsible for overseeing data centre operations across multiple countries and supporting various Group operational initiatives. This role requires a strong understanding of data centre operations, including M&E, network, security, capacity planning, and project management.

• Support Group initiatives to align policies, SOP baselines, and operational standards across STT GDC overseas data centres.
• Participate in operational deep‑dive discussions with overseas data centre teams and provide support as required.
• Support in‑country escalations and incident management, including participation in 24×7 WhatsApp escalation groups when needed.
• Provide audit support for both existing and new countries, including onsite walkthroughs and offsite documentation reviews.
• Drive training initiatives across all countries on Group policies and SOP baselines.
• Review operational documentation (e.g. SOPs, policies, EOPs) across all operational towers in each country.
• Support budget planning and reviews for all countries, including tracking and ensuring accuracy of projections.
• Assist in conducting internal audits to assess compliance with global policies and processes.
• Compile and analyse key operational metrics (e.g. capacity, manpower, M&E) across countries and prepare management reports.
• Support capacity planning requirements (power, cooling, space, network) for customer RFPs.
• Act as a liaison between operations and project construction teams for both greenfield and brownfield projects.
• Any other tasks as assigned by the Management

Requirements

• Degree in Computing, Electrical Engineering, Mechanical Engineering, or a related field.
• Minimum 10 - 15 years of operational experience, including at least 5 years managing the operations of a 24x7 critical data centre facility.
• Basic understanding of data centre telecommunications, networking, and remote hands services is an advantage.
• ·Strong knowledge of M&E and building facilities systems, including CRAUs, chillers, PDUs, UPS, switchgears operations, DX cooling, structured network cabling, and security systems.
• Certified or trained in ITIL, CCNA, CCNP, CDCP or equivalent qualifications.
• Strong communication skills; bilingual in both spoken and written forms.
• Proficient in Microsoft Office applications, including Outlook, Excel, Word and PowerPoint.
• Possess relevant facilities management and/or data centre related certifications, such as ITIL, CDCP, CDCS, etc
• Familiar with industry standards and certifications, including LEED Gold, ISO 20000 / 22301 / 27001, Uptime Institute Tier III, Green Mark and SS564.
• A strong team player who thrives in a fast‑paced and high‑pressure environment.