Customer Service Specialist (Beauty & Aesthetics Industry)
2600 - 4000 SGDFull-time
EGO MEDICAL HOLDINGS PTE. LTD.
Job Description
- Industry/ Organization Type: Medical Aesthetic
- Experience in Beauty, Wellness or Aesthetic industry is a MUST
- Position Title: Customer Service Officer Specialist
- Working Location: Orchard (near MRT)
- Working Hours: 5.5 Days, Mon – Saturday (10am – 7pm), Sunday (Off)
- Salary Package: Basic Salary + Group Commission + Variable Bonus
- Duration: Permanent
Key Responsibilities:
- Manage incoming calls, messages, and inquiries via all social media platforms, emails, and other communication channels.
- Provide accurate, valid, and comprehensive information about our treatments and products to patients and potential clients.
- Assist customers in scheduling appointments, making changes to appointments, and providing reminders.
- Collaborate with the operation team to ensure customer queries are addressed.
- Maintain patient confidentiality and adhere to data protection regulations.
- Keep records of customer interactions, process customer accounts, and file documents.
- Calling of leads to book appointment and ensure appointment is turned up.
Vacancy posted 4 days ago
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