Executive, Programme

Job Description

You will be responsible for the planning, coordination and execution of the inter-generational (IG) programme and volunteer programme. You will also support the programmes team in centre activities, ensuring smooth running and operations for the programme and enhance programmes and seniors' experience.

To accomplish this in the context of:

• Customer Satisfaction
• Good Customer Experience
• Within the Policies and Procedures of NTUC Health

Principal Accountabilities

• Maintain a high standard of integrity and professionalism in the delivery of quality client and customer-centric care.

Operations (Intergenerational & Volunteer Programme) Coordinate, plan and support centres in regular inter-generational (IG) and volunteer programmes, maintaining and establishing new partners

• Maintain timely & effective communication in collaborative relationship with stakeholders (e.g. Cluster Managers, Centre Managers and others) to understand ground needs and triaging the appropriate volunteers and partners to centres
• Contribute to the strategies and plans for the recruitment, retention and recognition of volunteers & partners
• Plan and organise regular volunteer engagement activities and annual events within allocated budget
• Contribute to the strategies in designing and/or running new collaborative programmes through partnership with internal and external organisations.

Senior Care Centre Programme (Ad-Hoc Project Support)

• Assist in senior day care programmes including Fun with Friends programme as assigned which include but are not limited to administrative and logistical support and keeping track of expenditure
• Administer assessment and survey to stakeholders to evaluate projects & programme's effectiveness
• Assist the manager in tracking progress and evaluating the programmes

General

• Track, update attendance records and maintain Volunteers & Partners database
• Manage and maintain administrative documentations pertaining to programmes.
• Monitor and tracking of budgeting and expense records. Submit quotations and invoices for the programme to finance.
• Support in report submissions in a prompt and timely manner.
• Assist with internal and external audits to ensure the programme meets the service model requirement
• Assist in outreach and networking events to promote the programmes, generate new interest and recruit new stakeholders.

Job Description (Continued)

Research and Innovation

• Conduct research on industry best practices, emerging trends, and innovations in quality management, particularly in the context of senior care.
• Propose and support the integration of new practices that could enhance the quality and safety of services.
• Monitor regulatory changes and industry developments, ensuring the organisation's policies and practices remain compliant and up-to-date.

Communication and Events Support

• Develop and disseminate communication materials related to quality and safety initiatives, ensuring that messages are clear, consistent, and aligned with organisational goals.
• Assist in organising and executing quality and safety events, such as workshops, seminars, and recognition programs.
• Coordinate regular meetings and forums to discuss quality and safety performance, share best practices, and address challenges.

Continuous Improvement and Learning

• Promote a culture of continuous learning and improvement by actively engaging in quality improvement projects and sharing knowledge with team members.
• Support the monitoring of performance indicators and contribute to the development of strategies to enhance service quality.
• Facilitate workshops and training sessions to build staff capacity in quality improvement methodologies and tools.

Secretariat Support

Quality Assurance Committee (QAC)

• Provide secretarial support to the Quality Assurance Committee (QAC), including preparing agendas, coordinating meetings, taking minutes, and following up on action items.
• Assist the Manager, Quality Management in preparing reports and presentations for the QAC, ensuring all materials are accurate and submitted on time.
• Coordinate communication between the QAC and other departments where applicable, ensuring that decisions and recommendations are effectively implemented.

Quality Safety Leadership Walks (QSLW)

• Coordinate and participate in QSLW across Senior Day Care and Home Care facilities to engage with staff, identify safety concerns, and reinforce the importance of quality and safety.
• Document findings from QSLWs and collaborate with the Manager, Quality Management to develop action plans addressing any identified issues.
• Monitor the implementation of action plans and report on progress to senior leadership.

Data Management and Analysis

• Collect, manage, and analyze data related to quality and safety performance, including incident reports, audit results, and feedback from staff and clients.
• Utilise data analytics to identify trends, measure the impact of quality initiatives, and support data-driven decision-making.
• Develop dashboards and reports that provide insights into key performance indicators (KPIs) and other metrics.

Other Duties

• Perform any additional duties as assigned by the Manager, Quality Management, including participation in cross-departmental projects and special assignments as needed.

Qualification

You should:

• Minimally hold a Diploma in social service or related discipline
• Possess working experience in volunteer management, community engagement (eldercare & healthcare will be an added advantage)
• Be proficient in Google Workspace G Suite and MS Office

Other Information

It would be great if you:

• Comfortable working and communicating with person with dementia
• Comfortable in running group sessions and programme
• Strong interpersonal and communication skills, both verbal and written
• Able to work independently and at the same time a team player who is able to work cohesively with all levels
• Willing to travel to different centres island-wide
• Ability to speak English, Mandarin and dialects will be an added advantage in order to communicate better with our elderly clients