Functional Business Analyst

Role Overview

We are looking for a Functional Business Analyst to work closely with business users, product owners, solution architects, developers, and testing teams to translate business needs into clear and implementable functional requirements.

The Functional BA will be responsible for understanding business processes, analysing requirements, identifying gaps and dependencies, and producing functional specifications that guide solution design, development, testing, and implementation.

Key Responsibilities

Requirements Gathering & Analysis

Engage business stakeholders and users to understand business objectives, processes, pain points, and requirements.

Facilitate requirements gathering, clarification, and grooming workshops.

Analyse high-level business requirements, service journeys, user stories, and existing processes.

Break down high-level requirements into detailed functional requirements and system behaviours.

Identify requirement gaps, ambiguities, assumptions, dependencies, and business rules.

Maintain requirements traceability from business requirements through design, development, and testing.

Business Process & Functional Design

Analyse and document current-state and future-state business processes.

Develop process flows, use cases, user journeys, functional flows, and system interaction diagrams.

Define business rules, decision logic, validations, exception handling, and processing scenarios.

Work with solution architects and technical teams to ensure functional requirements can be translated into appropriate technical solutions.

Prepare and maintain Functional Design Specifications (FDS) or equivalent functional documentation.

User Stories & Acceptance Criteria

Develop and refine epics, features, user stories, and acceptance criteria where applicable.

Ensure requirements are sufficiently detailed and testable before development.

Support estimation and planning by clarifying functional scope and dependencies.

Work with developers and testers during implementation to address requirement clarifications.

Integration & Data Requirements

Define system interface and integration requirements with relevant teams.

Analyse input/output data requirements, field mappings, validations, and processing rules.

Support interface specification reviews and identify upstream/downstream dependencies.

Clarify API, batch, file, or system integration behaviours from a functional perspective.

Testing & Implementation Support

Support QA and UAT teams in developing test scenarios and ensuring requirement coverage.

Review test cases against functional requirements and acceptance criteria.

Support defect triage and determine whether issues are defects, requirement gaps, or change requests.

Provide functional clarification during SIT and UAT.

Support implementation readiness, cutover, and post-production validation where required.

Stakeholder & Documentation Management

Act as the functional bridge between business and technology teams.

Manage requirement clarifications, decisions, assumptions, dependencies, and open issues.

Coordinate with business users, technical teams, external systems, and vendors.

Ensure functional documentation remains current throughout the delivery lifecycle.

Support requirements walkthroughs, design reviews, and stakeholder sign-offs.

Required Skills & Experience
2-4 years of experience

Experience as a Business Analyst, Functional Analyst, System Analyst, or similar role in IT system implementation projects.

Strong requirements elicitation and analysis skills.

Ability to translate business requirements into detailed functional specifications.

Good understanding of the software development lifecycle.

Experience documenting business and functional requirements, process flows, business rules, user stories, acceptance criteria, functional specifications, and interface requirements.

Strong analytical and problem-solving skills.

Good stakeholder management and communication skills.

Ability to work effectively with business users, architects, developers, testers, and project managers.

Good-to-Have Skills

Experience with large-scale enterprise or government system implementation.

Familiarity with Agile, Waterfall, or hybrid delivery methodologies.

Experience with BPMN, UML, or other process modelling techniques.

Basic understanding of REST APIs, system integrations, databases, and data mapping.

Experience supporting SIT, UAT, production implementation, and defect management.

Key Competencies

Structured and analytical thinking

Strong attention to detail

Ability to identify and challenge ambiguous requirements

Good facilitation and stakeholder engagement skills

Ability to understand both business and technical perspectives

Strong documentation skills

Ability to manage multiple requirements and dependencies

Ownership and follow-through