Senior ServiceNow ITOM Architect
8000 - 11000 SGDTemporary
HEXAGON CONSULTING PTE. LTD.
Role Overview
We are seeking a Senior ServiceNow ITOM Architect to lead complex, enterprise-scale ServiceNow transformations across global environments. This role requires deep expertise in ITOM Discovery, Service Mapping, Event Management, CMDB architecture, integrations, governance, and platform engineering .
The successful candidate will be responsible for designing and governing scalable ServiceNow architectures, leading implementation teams, and ensuring the platform delivers business-critical visibility, operational resilience, and compliance across highly complex enterprise infrastructures.
This is a senior technical leadership role requiring proven experience delivering large-scale ServiceNow ITOM programs within regulated and mission-critical environments.
Key Responsibilities
- Lead end-to-end architecture, design, and implementation of ServiceNow ITOM solutions across enterprise environments.
- Own Discovery, Service Mapping, Event Management, CMDB, and platform governance strategies.
- Design scalable ServiceNow architectures supporting complex hybrid-cloud and on-premise infrastructures.
- Define and enforce ServiceNow development standards, security controls, and governance frameworks.
- Lead integration design using REST, SOAP, MID Servers, and third-party monitoring tools.
- Establish and maintain CMDB health standards, data governance, reconciliation rules, and service models.
- Drive Event Management correlation strategies, alert reduction, and operational automation.
- Lead technical workshops with Infrastructure, Security, Operations, and Executive stakeholders.
- Manage platform upgrades, deployment strategies, release management, and platform performance optimization.
- Provide technical leadership, mentoring, and architectural oversight to ServiceNow administrators and developers.
- Ensure all implementations meet audit, security, risk, and compliance requirements.
- Support enterprise-wide digital transformation and IT Operations modernization initiatives.
Mandatory Qualifications
- 8+ years of ServiceNow experience, with at least 5+ years focused on ITOM.
- Proven experience leading enterprise ServiceNow implementations in large-scale environments.
- Deep expertise in: Discovery Service Mapping Event Management CMDB Architecture MID Server Design Integration Architecture
- Strong hands-on experience with JavaScript, Business Rules, Client Scripts, UI Policies, ACLs, Flow Designer, and Integration Hub.
- Experience managing environments containing 50,000+ Configuration Items (CIs).
- Strong understanding of ITIL, ITSM, CMDB governance, and operational processes.
- Experience integrating ServiceNow with monitoring platforms, cloud providers, and enterprise systems.
- Proven ability to lead technical teams and stakeholder engagements.
Preferred Qualifications
- Certified Technical Architect (CTA) or Certified Master Architect (CMA)
- ServiceNow CIS-Discovery
- ServiceNow CIS-Service Mapping
- ServiceNow CIS-Event Management
- Experience with AWS, Azure, or Google Cloud discovery patterns
- Experience with AIOps and Operational Intelligence solutions
- Experience supporting regulated sectors such as Banking, Healthcare, Pharmaceutical, or Government
Candidates should have demonstrable experience in:
- Architecting enterprise ServiceNow environments across multiple business units.
- Managing CMDBs containing tens of thousands to hundreds of thousands of CIs.
- Designing advanced Discovery and Service Mapping patterns.
- Leading Event Management implementations that materially reduced operational alerts.
- Governing platform standards across multiple development teams.
- Driving executive-level technical decisions and enterprise transformation programs.
Vacancy posted 11 days ago
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