Manager, Case Management (12 months Contract)
TRANSAMERICA LIFE (BERMUDA) LTD.
Job Summary
This role is responsible for managing the end‑to‑end New Business (NB) process for High Net Worth (HNW) insurance cases,from submission to policy issuance. The position acts as a key coordinator betweendistributors, referral banks, underwriters, and internal stakeholders to ensuretimely, competitive, and high‑quality case outcomes.
Responsibilities
· Responsible for managing the end‑to‑end HNW New Business (NB)lifecycle to policy issuance accurately and timely, coordinating with distributors, internal Sales & Distribution (S&D), Underwriting, Legal& Compliance, and other internal teams.
· Ensure compliance with internal policies, regulatory requirements, and service standards.
· Proactively engage, manage underwriters and distributors to fulfil underwriting requirements, monitor turnaround times, resolve complex enquiries, and facilitate timely policy issuance.
· Study underwriting decisions, compare them with distributor expectations, and provide relevant insights and information to underwriters for consideration
· Build and maintain strong working relationships with HNW distributors, private banks, referral partners, lenders, and internal stakeholders through responsive and high‑touch support
· Maintain accurate records and provide continuous updates to S&D and senior management with application activities
· Monitor and manage NB case pipelines, follow up on outstanding case requirements, identify bottlenecks, conduct pipeline review meetings, and prepare progress updates, analysis, and management reports
· Engage with Business Partner’s Case Managers to understand reasons for cases being placed on hold or not proceeding, particularly under best‑effort underwriting scenarios
· Identify, report and escalate potential incidents and complaints in a timely manner
· Prepare ad hoc analysis and management reports as required
· Handle special projects and other assignments as delegated.
Requirements
- Bachelor’s degree in business administration or a related field.
- Professional insurance qualifications are preferred but not mandatory (e.g. LOMA)
- 8+ years of relevant experience in insurance operations. Candidate with less experience may be considered as Assistant Manager.
- Experience working closely with distributors, private banks, or referral partners is an advantage
- Good understanding of HNW insurance products, underwriting processes, and New Business workflows
- Knowledge of insurance regulatory, compliance,and governance requirements
- Proficient in Microsoft Office (Excel, Word,PowerPoint) with strong reporting and analytical capability
- Strong stakeholder‑management and relationship‑building skills, particularly with senior external partners
- Excellent communication and negotiation skills, both written and verbal
- High attention to detail with the ability to manage multiple high‑value cases concurrently
- Solution‑oriented mindset with sound judgement
- Strong sense of ownership, accountability, and service excellence
- Collaborative team player with the ability to work effectively across functions
Interested candidates are invited to submit the application with detailed resume stating educational background, working experience, current and expected salaries and contact number.
Your application will be treated in strict confidence. Only shortlisted candidates will be notified.
Personal data collected will be used for recruitment purposes.
Personal data of unsuccessful applicants may be retained up to two years only.
- ...internal resources and third parties/vendors for flawless execution. - Monitor and track project progress, adjusting plans as needed. - Manage changes to the project scope, schedule, and costs. - Measure project performance. - Report and escalate issues to management as...
5000 - 7000 SGD
...We are looking for an experienced CRM Manager to lead the planning, execution, and optimization of customer relationship management programs. This role will be responsible for driving customer engagement, loyalty, and sales growth through personalized campaigns, data-driven...3500 - 5000 SGD
...Job Description Provide legal and administrative support to the Legal department, including invoice processing, contract filing, and document management Assist with drafting and formatting basic legal correspondence, letters, and simple documents under counsel's guidance...5000 - 7000 SGD
...single family office in Singapore to appoint an Accountant on a 12-month contract. This is an excellent opportunity for finance professionals... ...treasury-related accounting activities. Key Responsibilities Manage the full spectrum of accounting activities, including AP, AR,...100 SGD
...years of relevant experience to support financial reporting, month-end closing, audits, tax compliance, cash reporting, and... ...able to thrive in a fast-paced environment. (This is a contract position for a period of 12 months.) Key Responsibilities: Assist with month-end...7000 - 9000 SGD
...We are looking for an experienced Operations Relationship Manager. In this role, you will be responsible for managing day-to-day operational... ...with internal stakeholders for swift action. Lead end-to-end case management for FA partners, maintaining accurate records,...- ...ensuring the timely and accurate delivery of financial information to management, the Board, and other key stakeholders while maintaining... ...Reporting & Consolidation Oversee/Prepare the preparation of monthly, quarterly and annual consolidated financial reports for the Group...
4500 - 5500 SGD
...Job Summary: The Accountant is a versatile and integral role within an organization, responsible for managing financial operations and human resources functions. This role involves a combination of financial management, budgeting, payroll administration, and HR-related responsibilities...7000 - 7500 SGD
...Regional Centre are carried out effectively. What you'll need to succeed More than 3 years of similar experience (i.e. project management, office management or business administration), executive administration ideally gained in an international organisation, central...6000 - 8000 SGD
...servers and environments Perform system troubleshooting and diagnostics to identify and resolve technical issues in a timely manner Manage user accounts, access controls, and security permissions following organizational policies Monitor system performance, analyze logs...5500 - 11000 SGD
...Responsibilities: • Lead, plan and manage assigned projects within the business group, in accordance with organizational and project goals, such as budget, timelines and quality, to ensure successful achievement of project objectives and deliverables • Act as the single...10000 - 15000 SGD
...architects and engineering teams to ensure solutions are practical, testable, and aligned with target-state architecture. Support backlog management, prioritisation, dependency tracking, change control, and requirements sign-off. Drive project delivery ceremonies and governance...3400 - 4900 SGD
...audit finding follow-ups, to ensure robust administrative tracking. The role focuses on gathering information from various stakeholders, managing audit follow-ups and processes, and supporting ad-hoc administrative tasks such as data compilation and analysis....7500 - 11500 SGD
...receiving, outbound fulfillment, reverse logistics, service parts management, and device processing workflows. This is an exceptional... ...PL partners or working within a DC or warehousing environment (Contract Logistics / Distribution Centre operations). ~ Experience with...4000 - 6000 SGD
...The impact you’ll make This role is offered on an initial 12‑months contract with the potential for extension or conversion to a permanent... ...automation to ensure high-quality execution of Lam’s Quality Management Program by supporting timely investigations, improving RCCA rigor...9000 - 11000 SGD
Your new company This is a multinational insurance and financial services firm. Your new role Work across sustainability‑themed projects, including reporting, ratings and broader sustainability initiatives. An individual contributor position where you would be liaising...5500 - 7000 SGD
...We are hiring the headcount under Recruit Express. Key Responsibilities Manage end-to-end showroom renovation projects across multiple locations. Develop project plans, timelines, and budgets, and monitor project progress. Coordinate with internal teams, consultants...2200 - 3000 SGD
...learner MS Office proficiency (Word, Excel, Outlook) Comfort managing large spreadsheets/databases independently Bonus if you... ...PowerBI or data visualisation experience Work arrangement: ~12-month contract (full-time), Monday - Friday ~ Mon-Thu: 9am-6pm, Fri: 9am-5:...8000 - 11500 SGD
...Establish LLMOps capabilities including model evaluation, prompt management, observability, model monitoring, tracing and CI/CD automation.... ...Engineering, Information Technology or a related discipline. Minimum 12 years of professional experience in enterprise solution...9000 - 11000 SGD
...strengthen its leadership position within the life insurance industry. Job Description Support the end-to-end development and management of life insurance and investment-linked products from concept through to market launch. Collaborate with cross-functional stakeholders...7000 - 11000 SGD
Job Description: We are looking for a skilled Frontend / Mobile Developer with strong expertise in Xamarin MAUI and .NET to join our dynamic engineering team. Key Responsibilities: Develop and deliver high-quality features aligned with business and user requirements...3000 - 4500 SGD
Duration: 1 year Working Hours: 8.30am - 6pm, Monday - Fridays. Standby and shift work may be required Location: Central + Roam Key Responsibilities ~ Design, configure, deploy, and maintain enterprise network infrastructure. ~ Implement and support LAN, WAN...5000 - 7000 SGD
...accounting in accordance with statutory requirements and ensure timely and accurate financial and management reporting. This is a Contract position for a period of 12 months. Responsibilities: Manage and supervise a team of Accounts Executive/ Assistant Responsible...5000 - 7000 SGD
...This role will be responsible for developing and executing sourcing strategies, managing supplier performance, and driving cost, quality, delivery, and supply continuity improvements for electrical modules, subassemblies, and cable assemblies. Overview: As a Commodity...2500 - 3000 SGD
...responsibility to maintain the highest standards of safety and efficiency within the warehouse. This position is part of the Materials Management team and will be located in Benoi, Singapore . In this role, you will have the opportunity to: Accepting incoming shipments,...10000 - 16000 SGD
...architecture teams to define and implement modernization roadmaps. Manage project plans, budgets, risks, dependencies, and governance... ...and key milestones. Support investment planning and business cases for technology initiatives. Drive alignment across regional and...9000 - 14000 SGD
...Configuration Design and develop Pega applications using the Pega Platform’s low‑code capabilities in alignment with best practices. Build case types, data models, responsive user interfaces, and integrations with external systems. Implement business logic using Activities,...2300 - 4100 SGD
...preparation of shipping documents. Basic fundamental knowledge in logistics. Details oriented team player Demonstrate time management skills. Effective verbal and written communication and strong interpersonal skills. Ability to interface well with cross-functional...7000 - 8000 SGD
...We are looking for an experienced Product Manager (Insurance). In this role, you will be supporting the end-to-end development and management of life insurance products and propositions across the investment-linked product line, from ideation through launch. Key Responsibilities...6000 - 10000 SGD
...Evaluate and adopt suitable technologies to improve development efficiency and system capabilities. Perform other duties assigned by management. Job Requirements Master Degree in Computer Science, Software Engineering, Information Technology, or a related field. At...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Manager, Case Management (12 months Contract). Be the first to apply!
