ServiceNow Developer

We are seeking a ServiceNow Developer with hands-on experience in ITOM module:

Position Summary

We are seeking a highly experienced ServiceNow Developer with 5+ years of hands-on ServiceNow implementation experience to join our team. The ideal candidate should possess strong technical expertise across the ServiceNow platform, particularly in ITOM and ITSM, while also demonstrating the ability to engage confidently with infrastructure teams, stakeholders, and customers.

This is a customer-facing role requiring both technical excellence and consulting capabilities to drive successful project delivery.

Mandatory Skills & Experience

• Minimum 5 years of hands-on ServiceNow development and implementation experience.

• Strong experience implementing and configuring:

◦ ITOM Discovery (On-Premises Infrastructure & Cloud Discovery)

◦ Service Mapping

◦ Certificate Management

◦ Predictive AIOps

◦ Health Log Analytics (HLA)

◦ Vulnerability Response (VR)

◦ ITSM (Incident, Problem, Change, Request Management)

• Hands-on experience integrating and working with enterprise infrastructure components.

• Ability to engage and communicate effectively with infrastructure, network, cloud, and security teams to gather requirements, troubleshoot issues, and design solutions.

• Strong understanding of CMDB, CSDM, Discovery Patterns, Identification & Reconciliation (IRE), and Service Graph concepts.

Additional Preferred Skills

Candidates should have hands-on implementation experience in at least one of the following ServiceNow product areas:

• Customer Service Management (CSM)

• Field Service Management (FSM)

Experience with other ServiceNow modules will be considered an advantage.

Ability to quickly upskill into other ServiceNow Modules, if need be.

Consulting & Stakeholder Management

The successful candidate should be able to:

• Independently conduct customer workshops, requirement gathering sessions, and solution walkthroughs.

• Engage with business and technical stakeholders to understand challenges and propose ServiceNow best-practice solutions.

• Guide customers on ITOM and ITSM implementation approaches, platform capabilities, and industry best practices.

• Work proactively with project managers, architects, developers, infrastructure teams, and customer stakeholders throughout the project lifecycle.

• Translate business requirements into scalable and maintainable ServiceNow solutions.

• Take ownership of assigned workstreams with minimal supervision.

Technical Competencies

• Strong JavaScript and ServiceNow scripting knowledge

• Flow Designer and IntegrationHub

• REST/SOAP integrations

• MID Server configuration and troubleshooting

• Discovery Credentials and Patterns

• CMDB design and governance

• ServiceNow Upgrade and Deployment best practices

• Performance optimization and troubleshooting

Desired Qualities

• Strong analytical and problem-solving skills

• Excellent verbal and written communication skills

• Self-driven, proactive, and customer-focused

• Ability to mentor junior developers and contribute to solution design discussions

• Comfortable working in a fast-paced consulting environment with multiple stakeholders

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)

• Certified Application Developer (CAD)

• Certified Implementation Specialist (CIS) – ITSM

• Certified Implementation Specialist (CIS) – Discovery, Service Mapping , Event Management (at least 1)

If you are interested, please apply to the job post or contact me at View email address on mycareersfuture.gov.sg

Shortlisted candidates will be notified!

Business Registration Number: 200611680D|Licence Number: 10C5117 |EA Registration Number: R21102013