Technical Service Manager (Marine)
4500 - 5500 SGDFull-time
Mecomb
1. Technical Service Delivery & Operations
- Support & Maintenance: Provide both remote and onsite technical support for navigation (Radar, Gyro Compass, ECDIS, GPS, VDR & etc.) and communication (VSAT, Satcom) systems.
- Installation & Commissioning: Oversee the installation, configuration, and calibration of new and existing equipment, ensuring compliance with maker specifications and international standards (IMO, SOLAS).
- Troubleshooting: Diagnose and resolve complex technical issues, collaborating with manufacturer (OEM) engineers if needed.
- Service Planning: Prepare service scopes, develop maintenance plans, and manage resource loading to meet client timelines.
2. Client & Account Management
- Customer Satisfaction: Act as the primary technical contact for clients, managing expectations and enhancing satisfaction with service delivery.
- Relationship Management: Build and maintain technical relationships with clients and new prospects.
- Complaint Handling: Resolve customer complaints and technical escalations effectively.
- Commercial Negotiation: Negotiate with service partners, manufacturers (OEMs), and shipyard representatives for timely and cost-effective services
3. Regulatory Compliance & Documentation
- Safety & Standards: Ensure all work adheres to safety protocols, ISM codes, and flag state requirements.
- Documentation: Maintain accurate records of service reports, fault reports, and repair logs.
- Vetting & Audits: Finalize vetting and audit observations to ensure future compliance.
4. Project& Resource Management
- Project Coordination: Manage, install, and commission projects from planning to completion.
- Inventory & Spares: Manage the procurement of technical supplies and spare parts to ensure prompt repair services.
- Budgeting: Monitor repair budgets and expenditure, optimizing costs.
5. Handling Existing Vendors and Introducing New Agencies
- Agency Evaluation & Selection: Identifying, evaluating, and appointing new technical agencies or service partners, ensuring they meet class and manufacturer standards.
- Onboarding & Compliance: Leading the onboarding process for new vendors, including training them on company standards, providing technical documentation, and establishing workflows.
- Technical Support & Guidance: Providing expert guidance to agency technicians regarding navigation matters (e.g., ECDIS, GPS, Gyrocompasses) as a Master Mariner or similar technical expert.
- Vendor Performance Management: Monitoring the performance of external agencies against KPIs, ensuring high-quality service and cost-effectiveness.
- Regulatory Compliance: Ensuring all new agencies comply with IMO conventions, flag state requirements, and classification society rules.
- Quality Control & Audit: Auditing new and existing agencies to ensure compliance with company protocols and safety standards, closing out any audit findings.
6. Succession Planning & Mentorship
- To act as the senior technical authority for all navigation, communication, and automation systems, ensuring high-quality, cost-effective service delivery for clients. This role prepares the successor to take over full accountability for the department’s operational performance, technical strategy, team development, and regulatory compliance.
- Team Development: Train and mentor service engineers and technicians to improve technical competencies. Develop training curricula for service staff to ensure they are updated on the latest navigational equipment.
- Knowledge Transfer: Document procedures and develop technical databases for better analysis and handover of information.
- Performance Management: Set targets, implement guidelines, and conduct performance evaluations for the team.
Vacancy posted 4 days ago
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