Sr. Client Account Manager (eCommerce) - Greater China Region

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace the flexibility to do your best work. Creating a career you love It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

The Sr. Client Account Manager is responsible for managing a portfolio of high-value clients, driving revenue growth, and fostering strong client relationships. This role requires exceptional strategic thinking, leadership skills, and a deep understanding of the client's business objectives. The Sr. Client Account Manager will provide guidance, mentorship, and support to the other account manager to ensure client satisfaction and success.

What you'll do:

• Oversee and mentor a team of account managers, providing guidance, coaching, and support to ensure their success.
• Develop and execute strategic account plans aligned with the client's business objectives, identifying growth opportunities and addressing challenges.
• Build and nurture relationships with the flagship partners in the Greater China Region, proactively identifying opportunities to grow the account and deepen the partnership.
• Ensure that our partners objectives and requirements are met by liaising between them and our internal teams (Engineering, Measurement & Insights, Product Marketing, Creative Strategy, Performance Solutions, etc).
• Gain a deep understanding of our partners' business goals and turn data into compelling stories and actionable insights to help them succeed.
• Become an expert at Pinterest campaign best practices, especially lower funnel products, and enabling yourself to be the resource for performance related opportunities.
• Understand how to drive results, optimize campaigns and deliver performance updates to partners.
• Actively leading in the client meetings to understand their key objectives and challenges. Presenting and explaining complex solutions in a clear and concise manner to help partners achieve their objectives. Cross sell and upsell opportunities that contribute to the team's ability to exceed revenue targets.
• Own the conversation with key advertisers to advise on media strategies across targeting, bidding models, creative, measurement, alpha/beta testing opportunities, etc.
• Provide partners with guidance and expertise on product, service best practices and features. Be highly knowledgeable about all relevant Pinterest ad product features and capable of clearly explaining their benefits to a customer. Maintain up-to-date education and fluency on evolving product roadmap and iterations. Efficiently interfaces with appropriate cross-functional teams to answer product-related questions or challenges when needed.
• Use AI-driven platforms to monitor client campaign performance, proactively identify opportunities for growth, and flag potential issues before they impact results.
• Continually learn and adopt new AI-powered solutions, sharing best practices and innovations with clients and the team to drive better outcomes.

What we're looking for:

• 7+ years of digital advertising sales experience, managing high value relationships, driving strategic learning agendas and owning client communication. Experience working with Greater China Export advertisers is highly desirable.
• Track record of compelling data-backed storytelling and recommendations.
• Strong communication skills and experience managing multi-stakeholder projects.
• A team player who's able to work in a fast-paced environment with technical and non-technical teams.
• Expertise in digital advertising and media sales including campaign optimization, analytical problem solving, and product/platform knowledge.
• Technical foundation with relevant experience in Search/Shopping/Display/Social advertising technologies.
• Experience working with eCommerce & Retail-based advertisers.
• Fluency in both Business Mandarin and English is required for business purposes.
• Experience using AI-powered tools to monitor campaign health, identify growth opportunities, and flag issues early-ensuring seamless client experience and optimized results.
• Openness to adopting new AI tools and staying current with AI trends that can create value for clients and internal teams.
• Comfortable with business travel for this position.
• Bachelor's degree in Business, a related field or equivalent experience

Relocation Statement:

• This position is not eligible for relocation assistance.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• As such, this role will need to be in the office or in front of our customers for in-person collaboration, typically 2 days per week, and therefore needs to be in a commutable distance to our Singapore City based office.