GUEST SERVICE AGENT
2200 - 3300 SGDLINK HOTELS INTERNATIONAL PTE. LTD.
Guest Check-in & Check-out
· Welcome guests in a professional and courteous manner.
· Perform gues check-in and registration procedures.
· Verify reservations, room allocations, and payment methods.
· Process guest check-outs and ensure all charges are accurately settled.
· Issue and control Guest room key cards according to hotel procedures.
Front Office Operations
· Maintain accurate guest records in the Property Management System (PMS).
· Update guest profiles, preferences, and reservation details.
· Handle room assignments and room changes.
· Monitor room availability and room status.
· Coordinate guest arrivals, departures, and special requests.
Cashiering & Billing
· Process payments via cash, credit cards, and other approved payment methods.
· Maintain and balance cashier floats.
· Post guest charges accurately into the PMS.
· Handle billing enquiries and invoice requests.
· Ensure all financial transactions comply with hotel policies.
Guest Services
· Respond promptly to guest enquiries, requests, and feedback.
· Provide information on hotel facilities, services, local attractions, and transportation.
· Arrange guest services such as wake-up calls, courier services, taxi bookings, and message handling.
· Assist guests with luggage arrangements through Bellman services where applicable.
Telephone & Communication
· Answer incoming telephone calls professionally and promptly.
· Direct calls and messages to the appropriate departments.
· Handle internal and external guest communications effectively.
Coordination with Departments
· Liaise closely with Housekeeping regarding room status and guest requests.
· Coordinate with Maintenance on room defects and maintenance issues.
· Work with Reservations and Sales teams on guest bookings and special arrangements.
· Inform relevant departments of VIP arrivals, group arrivals, and special requests.
Guest Complaint Handling
· Handle guest complaints professionally and efficiently.
· Escalate unresolved issues to the Duty Manager or Front Office Manager.
· Follow up to ensure guest satisfaction and service recovery.
Upselling& Revenue Enhancement
· Promote room upgrades and hotel services.
· Identify opportunities to maximize room revenue through upselling.
· Support hotel revenue objectives while enhancing guest experience.
Safety, Security & Compliance
· Ensure guest confidentiality and data privacy.
· Follow key control, cash handling, and security procedures.
· Report suspicious activities, accidents, or incidents immediately.
· Comply with hotel emergency and safety procedures.
Administrative Duties
· Complete required reports, logs, and shift handovers.
· Maintain accurate records and documentation.
· Support night audit and reporting activities when required.
· Perform any other duties assigned by Management.
2200 - 2500 SGD
...prestigious address: COMO Orchard. Job Responsibilities Facilitate smooth check-ins and check-outs for guests. Deliver exceptional front desk services to ensure guest satisfaction. Efficiently assign rooms and handling administrative tasks. Process guest payments...2200 - 2500 SGD
...JOB SUMMARY Reporting to the Front Office Manager, the Guest Service Agent is the first point of contact for the guests and will support in managing the day-to-day operations in the reception area to ensure that guests feel welcomed. MAIN RESPONSIBILITIES Provide...1800 - 2100 SGD
...to the elements around the hotel. Responsibilities Assist guests with check-in and checkout processes and complete cashiering duties... ...all entitled benefits and provide special recognition and service to repeat guests and VIPs by preparing and sending welcome cards...- ...world, dare to challenge the status quo! #BELIMITLESS" Job Description Job Summary Reporting to the Duty Manager, the Guest Service Agent is responsible for supporting the day-to-day operations of the Front Office and ensuring a warm, welcoming, and seamless experience...
2500 - 2700 SGD
...We are looking for Guest Service Agent As a Guest Service Agent, we rely on you to Take responsibility of the front office to ensure smooth and efficient operation at all times Supervise and lead all service associates in their daily activities Upsell rooms...2500 - 3200 SGD
...Location: Changi Airport, Singapore Responsibilities Engage with customers and provide quality service. Respond to enquiries and assist with customer needs. Support daily operations and service excellence. Work closely with the team to achieve operational...2000 - 2700 SGD
...Role: Service Desk Agent Location: Depot Road Job Descriptions: Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles) 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network...2500 - 2760 SGD
...As a Guest Services Officer, you’ll deliver exceptional service to guests through excellent service and answering their enquiries that exceeds their expectations. You’ll also create the warm atmosphere that makes our guests feel at home in any location. A little taste of...2430 SGD
...Duties and Responsibilities · Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key... ..., politely and efficiently. · Ensure a high level of customer service is consistently maintained to ensure guests’ satisfaction. Requirements...2100 - 2300 SGD
...Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets. Join a dynamic hospitality group driven by service, growth and meaningful guest experience. Job Description: Welcoming guests upon their arrival at the hotel and assist them in handling their...2300 - 3300 SGD
...Responsibilities Delivering a positive and memorable experience for every guest. Managing check-in / check-out for guest. Process payments,... ..., Noon, Night, based on roster). Experience in customer service related position are welcome, with professional training provided...2000 - 2500 SGD
Our client is a global leader in gateway services, who is seeking to recruit a Airline Customer Service Agent . This position is based in Singapore. Airline Customer Service Agent Responsibilities You play a vital role in creating a memorable experience for...2800 - 3200 SGD
...1 pm - 1030 pm Shift C: 10 pm to 730 am Job Description: ~ Work closely with the Assistant Manager to deliver exceptional guest service, responding to guest complaints, requests, and inquiries promptly, professionally, and tactfully. ~ Provide courteous and efficient...2400 - 2600 SGD
...The Guest Services Executive (Front Office) is the first point of contact for hotel guests and visitors, responsible for delivering professional, courteous, and efficient front desk service. The role supports smooth front office operations by managing guest check-in/check-out...2600 - 3000 SGD
...Summary This position provides efficient and professional service by handling guest inquiries, requests, and complaints with tact. The role includes managing front desk operations such as cashiering, call handling, and room upselling while maintaining strong guest relations...2600 - 2800 SGD
...Responsibilities: Provide courteous service to guests and responds efficiently and tactfully to complaints, requests and enquiries. Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures. Establish contact (courtesy...2200 - 2600 SGD
...Opera cloud-based on property management system. Meet and greet guests upon their arrival at the hotel. Assist with luggage requests... ...amenities in the room. Share and promote the facilities and services offered by the hotel. Perform all check-out tasks effectively...3000 - 4200 SGD
...York. We are currently looking for a self-motivated individual with an outgoing personality and passion in customer service, to take on the role of Guest Experience Executive Your Main Job Scope: - Build and enhance the Heritage brand with your bright and happy...1800 - 2800 SGD
...Responsibilities: Attend to guests’ needs and enquiries. Handles checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay Requirements: Good interpersonal...2000 - 2500 SGD
...Job Responsibility: Meets and greets all guests on arrival. Welcome guests upon arrival and check-in according to established standard... ...to the guest’s stay. Provide courteous and efficient service and if possible, try to comply with each and every guest request....2600 - 3200 SGD
...You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager...2760 - 3200 SGD
...Join the team at The Duxton Reserve Singapore as a Guest Service Executive, where you’ll play a key role in creating memorable stays for every guest. In this role, you’ll be at the heart of the guest journey, anticipating needs, personalizing experiences, and ensuring every...1700 - 2000 SGD
...Job Description Register guests and assign rooms, accommodate special requests whenever possible. Assist in pre-registration and blocking of reservations when necessary Stay up to date on room rates, packages, discounts and how to handle each, as well as how each relates...2250 - 2650 SGD
...Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping... ...collecting payments from departing guests. # Excellent customer service abilities # Excellent communication skills in English # PC literacy...2600 - 2800 SGD
...Summary Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival...2200 - 3100 SGD
...an immersive and engaging experience for all our visitors. As a Guest Experience Ambassador, you will play a crucial role in ensuring that... ...and outdoor activities for guests. Provide the first level of service recovery when necessary. Handle monetary transactions and...3000 - 3500 SGD
...You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report...- ...500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution... ...environment. Job Description Distribution Services Agent is responsible for supporting Supervisor to drive the growth of...
2760 - 3300 SGD
...and group bookings, ensuring accurate details (rates, room types, guest info, flight details, guarantees, and cancellation policies).... ...prompt and courteous assistance to guest inquiries regarding hotel services, room availability, local attractions, transportation, dining and...- ...everyday moments matter. Everything has been designed to enhance our guests’ life balance and sense of well-being. Disconnect from your busy... ...the city. Job Description Job Overview The Guest Services Officer will ensure the guests have a great experience. They...
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