GUEST SERVICE AGENT
2200 - 3300 SGDLINK HOTELS INTERNATIONAL PTE. LTD.
Guest Check-in & Check-out
· Welcome guests in a professional and courteous manner.
· Perform gues check-in and registration procedures.
· Verify reservations, room allocations, and payment methods.
· Process guest check-outs and ensure all charges are accurately settled.
· Issue and control Guest room key cards according to hotel procedures.
Front Office Operations
· Maintain accurate guest records in the Property Management System (PMS).
· Update guest profiles, preferences, and reservation details.
· Handle room assignments and room changes.
· Monitor room availability and room status.
· Coordinate guest arrivals, departures, and special requests.
Cashiering & Billing
· Process payments via cash, credit cards, and other approved payment methods.
· Maintain and balance cashier floats.
· Post guest charges accurately into the PMS.
· Handle billing enquiries and invoice requests.
· Ensure all financial transactions comply with hotel policies.
Guest Services
· Respond promptly to guest enquiries, requests, and feedback.
· Provide information on hotel facilities, services, local attractions, and transportation.
· Arrange guest services such as wake-up calls, courier services, taxi bookings, and message handling.
· Assist guests with luggage arrangements through Bellman services where applicable.
Telephone & Communication
· Answer incoming telephone calls professionally and promptly.
· Direct calls and messages to the appropriate departments.
· Handle internal and external guest communications effectively.
Coordination with Departments
· Liaise closely with Housekeeping regarding room status and guest requests.
· Coordinate with Maintenance on room defects and maintenance issues.
· Work with Reservations and Sales teams on guest bookings and special arrangements.
· Inform relevant departments of VIP arrivals, group arrivals, and special requests.
Guest Complaint Handling
· Handle guest complaints professionally and efficiently.
· Escalate unresolved issues to the Duty Manager or Front Office Manager.
· Follow up to ensure guest satisfaction and service recovery.
Upselling& Revenue Enhancement
· Promote room upgrades and hotel services.
· Identify opportunities to maximize room revenue through upselling.
· Support hotel revenue objectives while enhancing guest experience.
Safety, Security & Compliance
· Ensure guest confidentiality and data privacy.
· Follow key control, cash handling, and security procedures.
· Report suspicious activities, accidents, or incidents immediately.
· Comply with hotel emergency and safety procedures.
Administrative Duties
· Complete required reports, logs, and shift handovers.
· Maintain accurate records and documentation.
· Support night audit and reporting activities when required.
· Perform any other duties assigned by Management.
2200 - 2500 SGD
...prestigious address: COMO Orchard. Job Responsibilities Facilitate smooth check-ins and check-outs for guests. Deliver exceptional front desk services to ensure guest satisfaction. Efficiently assign rooms and handling administrative tasks. Process guest payments...2300 - 2500 SGD
...Job Summary Reporting to the Duty Manager, the Guest Service Agent is responsible for supporting the day-to-day operations of the Front Office and ensuring a warm, welcoming, and seamless experience for all guests and visitors throughout their stay. Key Responsibilities...2000 - 2200 SGD
...Join us as a Guest Services Agent in Holiday Inn Express Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can: Guest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly...- ...that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your...
3000 SGD
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...people and the planet. We believe that true hospitality begins with service delivered with love and passion. If you share our passion for... ...according to establish policies and procedures. · To assist all guests in a friendly, helpful and professional manner including but not...2000 - 2500 SGD
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...multiple channels, performing troubleshooting, monitoring system performance, and managing cases to ensure timely resolution within service agreements. Responsibilities Respond promptly to enquiries, incidents, requests, and alerts via call, email, webchat, EUP, IVR,...- ...500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution... ...environment. Job Description Distribution Services Agent is responsible for supporting Supervisor to drive the growth of...
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