FRONT OFFICE EXECUTIVE
2100 - 2800 SGDFull-time
A HOTEL MACKENZIE PTE. LTD.
️ YOUR ROLE
- Welcome our guests with a warm smile and make them feel at home.
- ️ Handle check-ins & check-outs smoothly and professionally.
- Answer calls, messages, emails and the occasional “Can I have a late check-out?” request.
- ️ Manage reservations, room changes, cancellations and guest requests.
- Listen to guest feedback and complaints — turn “I’m unhappy” into “Thank you for helping!”
- Work closely with Housekeeping and other departments to keep hotel operations running smoothly.
- Keep our PMS and guest records accurate and up to date.
- Handle payments, deposits and other front desk transactions carefully.
- Conduct proper shift handovers so the next team knows what happened before they arrived!
- Handle unexpected situations calmly — because hotel life rarely goes exactly according to plan!
- ✨ Keep the front desk area clean, organised and welcoming.
- Follow hotel SOPs, safety procedures and company policies.
- Take on other duties assigned by the management — because teamwork makes the hotel work!
WHAT WE'RE LOOKING FOR
- Previous experience in Front Office / Hotel / Hospitality is preferred.
- Friendly, confident and comfortable talking to people from different backgrounds.
- Good command of English .
- Positive attitude and a genuine interest in customer service.
- Able to stay calm when things get busy — especially during peak check-in time!
- Basic computer skills; experience with hotel PMS is an advantage.
- A good team player who is willing to help others.
- Responsible, punctual and well-presented.
- Comfortable working shifts, weekends and public holidays .
- Most importantly: a good attitude, a big smile and a willingness to learn!
Vacancy posted 6 days ago
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