Desktop Support Engineer
rayton solutions pte. ltd.
5 day work week : Monday to Friday ( Office hours )
Location : Central Business District ( CBD area )
Experienced IT professional with strong expertise in ..Microsoft 365 (M365), Microsoft Intune, Active Directory, network support, and end-user desktop services..with Macbook experience will be an advantage.
Proficient in managing and configuring ..Microsoft Intune.. for device enrollment, policy implementation, compliance management, and application deployment. Provides administration and support for core ..M365 services.., including Exchange Online, Teams, OneDrive, and SharePoint Online, with hands-on troubleshooting and escalation management for complex issues.
Skilled in..Active Directory administration.., including user and group management, permissions control, Group Policy implementation, and monitoring event logs for security and performance optimization.
Experienced in ..network and infrastructure support.., troubleshooting connectivity issues impacting end-user devices, and assisting in maintaining network environments.
Strong background in ..desktop support.., delivering both remote and onsite technical assistance for hardware and software issues, performing installations and configurations, conducting preventive maintenance, and managing IT assets lifecycle.
Demonstrates solid ..problem-solving capabilities.., collaborating with cross-functional teams and vendors to resolve incidents efficiently. Maintains comprehensive technical documentation, develops knowledge base articles, and conducts user training sessions on M365 applications to enhance productivity and adoption.
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