Customer Service & Account Executive
3800 - 6000 SGDFull-time
Tong Seng Produce Pte Ltd
Job Responsibilities:
- Handle daily customer enquiries, requests, complaints, and follow-ups professionally.
- Maintain good relationships with customers and provide excellent after-sales service.
- Manage customer accounts, including sales records, account details, outstanding balances, and payment follow-ups.
- Maintain accurate customer account records and ensure proper documentation.
- Handle basic bookkeeping duties, including sales records, invoices, collections, and account reconciliation.
- Monitor customer orders from quotation stage to delivery completion.
- Support sales planning, sales reporting, and business development activities.
- Analyze customer purchasing patterns, market trends, and product performance.
- Understand company products and provide suitable recommendations to customers.
- Coordinate with sales, operations, logistics, and finance teams to ensure smooth order fulfillment.
- Prepare reports and updates for management review.
- Assist in developing customer strategies and improving sales performance.
- Perform any other duties assigned by management.
Working Requirements:
- 6-day work week is required.
- Must be prepared to work on weekends and Public Holidays when required.
- Must be able to handle pressure and tight deadlines.
- Must be willing to take ownership and responsibility for assigned customer accounts.
- Working hours may extend during peak periods or urgent customer requirements.
- Must be detail-oriented and able to handle numbers, records, and documentation accurately.
- Must be comfortable handling both customer-facing and administrative tasks.
Vacancy posted 28 days ago
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