Customer Focus Executive
Full-time
Confidential
Responsibilities:
- Act as the primary point of contact for daily operations issues, inquiries, and technical support requests.
- Assist new customers through the onboarding process.
- Proactively identify potential challenges or areas for improvement and take corrective measures to ensure customer satisfaction and retention.
- Work closely with internal teams, such as sales, to create customized solutions and proposals that meet customer requirements.
- Deliver outstanding customer service by addressing inquiries, concerns, and requests promptly and professionally.
- Spot opportunities to cross-sell additional products, services, or solutions based on customers' changing needs and priorities.
- Ensure timely and accurate invoicing for customers while continuously optimizing the efficiency of the Accounts Receivable process.
- Oversee the timely and accurate verification of vendor invoices.
- Solve problems and provide effective solutions to customer issues.
- Gather feedback from customers regarding their experience and satisfaction.
- Encourage satisfied customers to serve as advocates or references for the company.
- Contribute to cross-functional projects focused on improving warehousing, distribution, system processes, and initiatives aimed at digitalization and workflow optimization.
Requirements:
- At least 1 years of working experience in E-commerce transactions
- Comfortable to standby for night shift when required
- Experience with WMS / SAP and MS Office
- Possess good communication skills.
Vacancy posted 14 days ago
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