Supply Chain & Fulfilment Executive (Urgent)

JOB DESCRIPTION FOR SUPPLYCHAIN & FULFILMENT EXECUTIVE

The Supply Chain & Fulfilment Executive keeps Birds of Paradise running day to day — managing procurement and receipt of inbound stock (raw materials, consumables); keeping the Warehouse organized; & fulfilling outbound stock (gelato, consumables) to the Boutiques & End Customer (for eCommerce and Events). At its core, this is a Supply Chain role with a focus on customer-experience.

KEY RESPONSIBILITIES

PROCUREMENT(INBOUND)

• Source, evaluate and onboard suppliers for raw ingredients, packaging and consumables.
• Raise purchase orders and coordinate timely delivery of incoming inventory.
• Monitor supply risks including pricing, lead times, shortages and delivery terms.
• Receive and verify incoming deliveries against purchase orders and delivery orders.
• Track order history, usage and future stock requirements.

WAREHOUSE & INVENTORYOPERATIONS

• Maintain a clean, organized and safe warehouse in accordance with company SOPs and food safety requirements.
• Ensure proper labelling, storage and stock rotation based on FIFO/FEFO principles.
• Monitor stock levels across the warehouse and boutiques to support replenishment planning.
• Coordinate with Production to ensure sufficient raw materials are available for production schedules.
• Conduct regular stock counts, investigate variances and support corrective actions.

FULFILMENT (OUTBOUND)

• Coordinate stock fulfilment and deliveries to boutiques.
• Support fulfilment for eCommerce ,events, catering, campaigns and corporate orders.
• Pick, pack and process customer and boutique orders accurately and on schedule.
• Coordinate drivers and third-party logistics providers to ensure timely deliveries.
• Manage delivery issues, returns and customer enquiries promptly and professionally.

INTERNAL PROCESS &CONTINUOUS IMPROVEMENT

• Develop and maintain SOPs, checklists and workflows for supply chain and fulfilment operations.
• Track operational data and identify bottlenecks, wastage and improvement opportunities.
• Support improvements in operational speed, accuracy and cost efficiency.
• Monitor and report relevant KPI and OKR progress.
• Support cross-border logistics processes as the company expands overseas.

WE ARE LOOKING FOR SOMEONE WITH/ WHO IS

• Physically fit for both computer and hands-on work
• Strong written and verbal communication, you can communicate with ease across internal colleagues and external corporate customers
• Takes personal ownership for order accuracy, you don't let things fall through the cracks
• Strong sense of accountability, whether working independently and alongside colleagues
• You believe in & choose to embody our company’s vision, mission & values

Qualifications & EXPERIENCE

• Diploma in Supply Chain Management, Logistics, Business or related field
• 2–4 years of relevant experience in logistics, supply chain, or warehouse operations (F&B, retail, or FMCG backgrounds are a strong fit)
• Proficiency in Microsoft Office and Google Workplace
• Experience with an Inventory Management System
• Familiarity with food safety requirements (Halal, HACCP) is an advantage but not required

WORKPLACE

• 5-day work week, with one workday falling on one weekend day
• Must be willing to work on Public Holidays
• On-premises work in office, warehouse and freezer cold-room (-18°C freezer room for 15-20min to pack gelato)