Regional Customer Director - DHL CSI Energy
DHL BHARAT
At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. DHL's Customer Solutions & Innovations (CSI), one of the business units of DHL, is a globally dedicated organization which simplifies the DHL customer experience by providing a single customer interface and developing innovative industry-tailored solutions for DHL's largest global customers. Come discover the unique, international spirit of DHL where your commitment is recognized and rewarded. Regional Customer Director - DHL CSI Energy
- Grade: Senior Manager
- CSI Sector / Function: Energy
- Contract Type: Permanent
- Employment Type: Full-time
- Location: Singapore
- We accept applications until: 31 May 2025
- Conduct research & gather intelligence from internal & external sources to truly understand the customer (strategies, operational & procurement culture)
- Organize and hold strategic customer dialogues with global/ regional decision making to identify customer's business objectives, supply chain requirements & challenges (ensure business fit)
- Jointly create & execute Customer Development Plan (CDP) with divisional key account managers, validate with customer and generate buy in within DHL
- Create future opportunities by translating customer needs & business trends into potential solutions
- Support implementation of DPDHL, CSI, sector strategies
- Identify & develop effective relationships with key contacts within targeted customer organizations and major decision makers, as well as obtain sponsorship with divisional TEC member to ensure maximum leverage for DHL interests
- Build & leverage network of coaches in the customer organizations to drive DHL agenda
- Proactively identify & prioritize x-divisional opportunities within assigned account on a global level
- Support or conduct opportunity assessment with relevant DHL counterparts for identified opportunities
- Develop recommendation on pursuit or cancellation of opportunities based on financial attractiveness, risk and fit of customer requirements with DHL capabilities
- Oversee pipeline of x-divisional opportunities across all regions to achieve targeted new business wins
- Organize and hold global & lead region relationship review meetings (e.g. QRRs) with the customer and divisional key account managers & support other relationship review meetings as required (e.g. case - by - case Global Commercial Board (GCB) reviews)
- Oversee the renewal agenda in a proactive manner at a global & regional level
- Coordinate targeting activities for x-divisional opportunities across DHL to foster 'one DHL' experience
- Create win plan for opportunities
- Ensure common understanding of service expectations & solutions both with the customer, DHL countries/regions & within CSI
- Engage stakeholders in line with divisional Contract Approval Processes
- Pursue customer contract utilizing divisional Contract Negotiation Guidelines, engaging Lead Counsel, CSI Contract Compliance and GBS Risk
- Ensure contract is completed and signed by DHL and customer prior to commencement of trading
- Ensure final contract is submitted to CSI contract repository ('CORE') in a timely manner
- Support CSI solution delivery teams in development of solution for the customer
- Develop & present solution of medium - low complexity to customer demonstrating clear business & solution fit
- Actively lead negotiations and close deals
- Ensure exhaustive handover to implementation team
- Support divisional team in resolution of issues
- Support creation of win plan for opportunities
- Provide guidance to divisional solution delivery teams on development of solutions as required
- Ensure solutions presented demonstrate appropriate business & solution fit
- Support negotiations and assist with the closure of deals as required
- Engage stakeholders in line with divisional Contract Approval Processes
- Pursue customer contract utilizing divisional Contract Negotiation Guidelines, engaging Lead Counsel, CSI Contract Compliance and GBS Risk
- Ensure contract is completed and signed by DHL and customer prior to commencement of trading
- Ensure final contract is submitted to CSI contract repository ('CORE') in a timely manner
- Support CSI solution delivery teams in development of solution for the customer
- Act as key contact for customer, channel communication to divisional key account managers and DHL internal functions
- Support divisional key account managers to Identify improvement initiatives with the customer (e.g. corrective action plans) and channel same to BUs
- Resolve major escalations & issues channeled through the divisional key account managers
- Support effective Customer Satisfaction Survey (CSS) process & drive follow up activities to increase customer satisfaction year on year
- Build commitment within DHL globally to ensure the necessary resources are made available
- Coordinate teams of divisional key account managers
- Coach & support teams members on core activities, review input & ensure quality & commercial standards are met
- Monitor sales performance against x-divisional growth targets & fix areas behind target
- Share knowledge and best practices within the sector & DHL
- BS/BA or MS/MA with 10+ years of experience in the Logistics industry, Sector or Customer
- Minimum 1-2 years of experience with one or more DPDHL divisions, including managing senior stakeholders
- At least 1-2 years of experience managing teams
- 3-5 years of commercial experience required
- At least 3-5 years of consultative selling experience in an international context
- In depth knowledge of total supply chain of the Energy sector
- Sound logistics understanding
- Strong relationship management, senior program management and operational skills
- Ability to engage & lead discussions at board level with senior management
- Willing to undertake extensive international travel
- Excellent analytical and problem solving skills
- Excellent business English; written and oral communication skills
- Highly effective presentation and facilitation skills
- Structured work approach
- Computer and Microsoft Office proficiency
- International exposure and cultural sensitivity
- Ability to work independently and within a team to deliver results
- Ability to lead and influence without formal authority
- Ability to adapt and perform under changing and uncertain conditions
- Ability to lead and influence in an informal DHL matrix structure
- Ability to effectively manage and lead a team of direct and/or indirect reports
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Regional Customer Director - DHL CSI Energy in Singapore vacancy
10000 - 12000 SGD
...Main Responsibilities Energy Sustainability • Lead the department in building up solutions... ...and capabilities in the Energy Market for Region • Explore and develop new solutions and... ...and energy related solutions Customer Consultancy, Solutions and Support • Formulate...10000 - 18000 SGD
...At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent... ...currently looking for passionate professional to join our Regional Commercial team as Senior Regional Customer Manager . Join us and bring your expertise on board!...13500 - 15000 SGD
.... Its products are designed to enhance energy efficiency, acoustic performance, and protection... ..., Raven is seeking an experienced Regional Sales Director to lead and oversee its Singapore... ...opportunities. Maintain and strengthen customer and project relationships , while...14000 - 22000 SGD
...Regional Director, Business Development(Overseas Markets – China Focus) Location: Singapore (HQ) · Frequent travel to Mainland China · Full... ...dedicated business development function to grow our footprint and customer base in Greater China – one of our most strategic and highest-...- ...For We are looking for an experienced Energy, Logistics and Transport Business Development... ...to join our Integrated B2B team in our regional office in Singapore, supporting Southeast... ...and strengthening relationships with key customers and partners across the region. Role...
8000 - 16000 SGD
...types of businesses Attending trade shows or other events where they can meet potential clients in person Identifying potential customers’ needs, interests, and concerns, then suggesting solutions that fit their budgets and schedules Coordinating with other...16000 - 18000 SGD
...Regional Engineering Director (JAPAC) Provide an “all round” engineering support, maintaining the Client JAPAC portfolio. Have a detailed understanding... ...have knowledge of sustainability practices innovations and energy management You have understanding of building...8000 - 10000 SGD
...JOB PURPOSE The Regional Assistant Directorplays a strategic leadership role responsible for driving operationalexcellence, business... ...a keyrepresentative of the organisation, the Regional Assistant Director will fostercollaborative partnerships with government agencies,...13000 - 18000 SGD
...The Role We're looking for a Regional Business Director APAC to lead the Centre of Excellence for one of our largest global client - a role that sits at the intersection of strategic consulting, digital transformation, and senior client stewardship. You'll set the strategic...12000 - 20000 SGD
...targets for your territory, while staying within the bounds of your regional budget. Build territory plans to ensure the most effective... ...and manage all talent within your remit as a Regional Sales Director. Help build career plans for your staff, and maximize retention...9500 - 10500 SGD
...Drive partner-sourced pipeline and revenue growth across the region. Support partners in winning complex enterprise healthcare opportunities... ...with internal teams to support partner implementation, customer requirements and ongoing support. Requirements: At least 5...8000 - 20000 SGD
...with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK... ...conversion, supply quality, and user engagement. Drive execution of regional initiatives in alignment with global strategy and local market...8000 - 10000 SGD
...Key Responsibilities: Develop and implement HR strategies and initiatives aligned with the regional and corporate business goals. Lead talent acquisition, performance management, compensation and benefits, and employee engagement programs across regional offices. Partner...15800 - 29000 SGD
...What you’ll be doing... This Regional Sales Director will lead Account Executives responsible for some of our most strategic customers. You will drive sales growth within Salesforce’s largest customers. The Leader is responsible for defining strategies for growing revenue...14000 - 16000 SGD
...Responsibilities: Lead the development and execution of regional HSE strategies, policies, and management systems aligned with global... .... Partner with Country Managers, Safety Representatives, customers, and global leadership teams to ensure consistent implementation...- ...Difference Lead the combine business team across Greater Asia and Saudi Arabia. Lead the region's commercial agenda with a clear focus on achieving superiority, overseeing key customer relationships, cross-functional alignment, people management, and the development and...
13000 - 18000 SGD
...communications planning, strategic approach implementational & executional management and client servicing. In this role of Regional Business Director, you will be leading the Center of Excellence hub for one of our key regional clients. It is a consulting unit for regional...8000 - 10000 SGD
...sales follow-up, as well as maintaining close collaboration with customers, distributors, suppliers, engineers, and internal teams to... ...Malaysia, and frequent work travel across ASEAN and selected Africa regions is required. Key Responsibilities 1. Project Management ·...9000 - 18000 SGD
...At KPMG, our Customer team is at the forefront of innovation and excellence, driving impactful... .... We are seeking an experienced Director to lead and grow our Customer Experience... ...Customer & Digital practice strategy across the region Identify, shape, and win new business...7000 - 10000 SGD
Responsible for the company’s overall supply chain and procurement management, including supplier development, production coordination, cost control, quality management and cross-border logistics, with a focus on supporting supply chain development in China and Asia. Key...10000 - 15000 SGD
...Networks is seeking an experienced, visionary, and results-driven Regional Sales Director to lead our commercial operations across Singapore and... ...health while maintaining market competitiveness. 3.Customer Retention & Account Growth ~ Serve as executive sponsor for...8000 - 9500 SGD
...and events Line Management (Matrix) Work closely with the Director of e-Commerce Work closely with the Director of Loyalty Marketing... ...essential marketing and partnership support Work with Regional Director of Marketing & Communications and hotel-level Marketing...3900 - 4800 SGD
...JOB DESCRIPTION Department: Quality Assurance Report to: Section Head of Regional Customer Service (RCS) Functional Relationships with: Equipment Engineering, Yield Engineering, Production, Product Design, Procurement, Production Planning, customer POSITION...11500 - 15000 SGD
...We are seeking a high-performing Regional Director with aproven executive track record to lead, scale, and transform our regionaloperations across South East Asia. In this role, you will hold P&L responsibility, drivecross-border recruitment and placement pipelines (focusing...10000 - 15000 SGD
...About the Role Lead the Regional Human Resources function across Southeast Asia, partnering with business leaders to drive people strategies that support business growth, strengthen organizational capabilities, and build a high-performing workforce within the IT and technology...10000 - 14000 SGD
...enterprise clients across the BFSI, Telecommunications, Healthcare and other strategic sectors. Role Overview The Regional Sales Growth & Strategy Director is responsible for establishing, leading and scaling We+ Asia's Singapore business operations while driving regional...- ...impactful consumer engagement and activation strategies - Marketing Based in Singapore / Hong Kong About Our Client The Regional Director Customer Experience, Travel Retail leads the strategy and execution of consumer engagement and brand activation initiatives across...
- ...About the role Based in Singapore. As the South East Asia Compliance Director, you will be a senior regional leader responsible for defining the strategic direction, providing oversight, and ensuring the effective execution of CBRE's Ethics & Compliance program across...
14206 - 28411 SGD
...Purpose of the Job The Director and Regional Head of AML Compliance will provide strategic leadership and oversight of AML compliance across... ...’ experience managing Anti-Money Laundering (AML), Know Your Customer (KYC), and Transaction Monitoring (TM) processes. Demonstrated...- ...invested in the development and unique needs of our diverse employees and global clients. The Role We are looking for a Regional Alliance Director to manage a portfolio of industrial properties and lead a dynamic team focused on operational excellence and client...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Regional Customer Director - DHL CSI Energy. Be the first to apply!
