Call Centre Officers
Oaktree Consulting LLC
Outbound Call Associate
- Proactive contact and engage customers to gather critical information through survey activities
- Meet and achieve the individual and company’s key performance indicators
- Acquire a strong knowledge of the products and services, culture and processes
- Provide quality customer service and prompt follow-up to customers over the phone and/or email
- Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
- Resolve customer queries efficiently and escalate issues promptly
- Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
- Other duties as assigned by Team Lead and/or Branch Head
Requirements
- Diploma / NITEC / GCE ‘O' Level or equivalent
- Minimum C5 for English O level
- Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge Or Skills
- Pleasant disposition with good communication skills
- Fluency in a second language
- Computer literate and good typing skills
Please submit resumes to ***email_hidden*** with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Vacancy posted 28 days ago
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