Contract - Databricks Support Engineer
6000 - 7500 SGDTemporary
ICON OUTSOURCING
Job Summary
Lead end-to-end service delivery and operational support for assigned markets, ensuring SLA compliance and continuous improvement. Manage incidents, coordinate cross-functional teams, and drive data analytics using SQL, Python, and Databricks to optimize service quality.
Responsibilities
- Execute business-as-usual analytics and data processing tasks for assigned markets to support operational needs
- Maintain and optimize SQL and Python pipelines and notebooks within Databricks for reliable data workflows
- Own end-to-end service delivery, ensuring compliance with SLA and KPI targets across supported applications
- Manage major incidents and escalations, coordinating stakeholder communications to minimize business disruption
- Collaborate with business users, development teams, vendors, and platform owners to resolve production issues promptly
- Drive proactive monitoring, conduct root cause analysis, and implement recurring issue elimination to enhance service stability
- Govern production changes, release deployments, CAB activities, and operational readiness reviews to ensure smooth transitions
- Produce service performance reports, operational dashboards, and executive updates to inform leadership decisions
- Manage support team performance, including resource planning, shift coverage, knowledge management, and continuous improvement initiatives
- Lead operational excellence initiatives to improve service quality, efficiency, and customer satisfaction
- Ensure compliance with IT governance, audit, security, and data privacy requirements to maintain regulatory standards
Required competencies and certifications
- Strong SQL and Python skills for data processing, automation, analytics, and reporting
- Hands-on operational experience with Databricks, including managing notebooks, jobs, and monitoring
- Minimum 5 years of IT operations or service delivery experience, with at least 3 years in a Service Delivery or Application Support lead role
- Strong knowledge and practical experience with ITIL processes and ServiceNow platform
- Experience managing Level 2 application support in Luxury Retail environments
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline
Preferred competencies and qualifications
- Certifications in ITIL, PMP, PRINCE2, Agile, or ServiceNow are advantageous
Vacancy posted 3 days ago
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