IT Support Intern (6 to 9 months)
600 - 800 SGDFull-time
HENATENN HOLDINGS PTE. LTD.
About Us
Henatenn is a global omni-channel commerce and supply chain enabler, driven by the vision of making business transactions seamless through evolving technology.
The Group comprises four key affiliates serving the beauty and fragrance industry:
- NEFERTI – Global supply chain solutions
- NOVELA – Premium consumer retail and cross-border e-commerce
- DTB – Brand acquisition, distribution, and marketing
- BEUREKA – Social eCommerce platform
Customer-centricity and warmth are at the heart of Henatenn’s culture, fostering long-term partnerships and sustainable growth. Internally, it is a nurturing and high-performance environment where employees are empowered to grow, innovate, and succeed together.
With annual revenues exceeding SGD 400 million and a strong presence beyond Singapore, Henatenn continues its journey toward global omni-presence.
About the role
We are looking for an IT Support Intern (6 to 9 months) to join our team to provide essential technical assistance to our users located in the office, retail outlet and warehouse. You will gain practical hands-on experience in troubleshooting hardware and peripheral, asset management and Microsoft 365 license and user experience.
Key Responsibilities
- Providing first-line technical support to end users via telephone, email and in-person assistance
- Troubleshooting and resolving common IT issues including hardware, software and connectivity problems
- Installing, configuring and maintaining IT equipment and systems under supervision
- Creating and maintaining documentation of IT issues, resolutions and user requests
- Assisting with user account management and access rights administration
- Supporting the rollout of IT projects and system updates
- Learning and applying best practices in IT support and customer service
- Provide IT support during Company events and other ad-hoc projects
Job Requirements
- Currently enrolled in or recently completed ITE or Polytechnic in Information Technology, Computer Science, or a related field
- Foundational knowledge of computer systems, networking concepts and common operating systems (Windows, macOS, Linux)
- Strong problem-solving abilities and a methodical approach to troubleshooting
- Excellent communication skills with the ability to explain technical concepts in user-friendly terms
- Customer service orientation with patience and professionalism when assisting users
- Ability to work independently and as part of a team in a fast-paced support environment
- Willing to travel to retail outlets/ warehouse as required
- A keen interest in technology and genuine enthusiasm for learning new systems and tools
Internship Terms
- Duration: Minimum 6 months, Maximum 9 months
- Working Arrangement: Full-time internship
- Working Days: 5 days per week
- Monthly Internship Allowance:
- ITE: SGD 600/-
- Polytechnic: SGD 800/-
What we offer
At Henatenn Holdings Pte. Ltd., we are committed to supporting the professional development of our interns. We offer mentoring through hands-on learning, exposure to diverse technical environments and the opportunity to develop practical skills that will benefit your IT career. We provide a collaborative workplace culture where your contributions are valued, alongside access to ongoing training and development opportunities. We believe in fostering a supportive work environment where you can grow, learn and make a real impact.
Ready to start your IT internship? Apply now to join our team.
Vacancy posted 10 hours ago
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