LCS Support Analyst
4200 - 7200 SGDTemporary
IDC TECHNOLOGIES (SINGAPORE) PTE. LTD.
Responsibilities
- Supports Legal and Compliance Platform applications and focuses on Big Data platform and data SRE.
- Understands the production systems and improves the production delivery with good planning, management and execution.
- Driving and motivating production support team in Root Cause identification, preventive measures and tracking to implementation.
- Knows the business needs and operational urgency and able to prioritize the recovery and provides interim/ permanent resolution.
- Plays the Subject Matter Expert role for LCS applications
- Liaise with Delivery, Development, Infra, Network and vendor teams on support matters – change, automation, performance & upgrades/migration.
- Review and inspect work products/deliverables by Delivery & Development teams & vendors/service providers.
- Manage the production infrastructure and conduct regular reviews of system performance for capacity planning, housekeeping and identification of system improvements.
- Perform daily health check and monitoring of production systems to ensure SLA is met.
- Develop dashboards and processes to automate tasks and reduce toils.
- Adhere to Incident,Problem and change management processes all the times.
- Proper record keeping and closure of Incident tickets without breaching SLAs.
- Willing to do on-call and at times working on shifts.
Requirements
- Education – A Bachelor’s or higher degree; Computer Science related discipline or equivalent.
- Years of Experience: 7 to 15 Years of total IT experience, including Application and/or Big Data Support.
- At least 3-5 years of application Development experience will be preferred.
- Ability to Multi-task, especially during critical incidents.
- Good team player
- Hands-on experience in incident, problem and change management.
- Possess excellent verbal and written communication skills.
- Must have knowledge and experience on supporting banking Applications.
- Must have knowledge and experience of scripting in Windows, Linux/Unix.
- Must have worked on at least one or more relational databases such as MariaDB, Oracle, SQL server. Must have knowledge of scheduling software such as Control-M or Tivoli/TWS.
- Familiarity with Spark processing, Airflow, and DBS big data platform (Job Server, Lumen etc) will be advantageous.
- Must have knowledge and experience on DevOps tools like Git, Bitbucket, Jenkins, Jira.
- Must have knowledge and experience in APM tools like AppDynamics, Graylog, Prometheus and Grafana.
- Preferred to have experience on AWS and PCF.
- Good to have experience in software development using Actimize, Java, Python, Spring Boot, Angular.
- Good to have Scrum/Agile leadership/adoption experience
- Application Support experience on Financial Crime Domain will be an added advantage
Vacancy posted 2 days ago
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