Service Delivery Manager - Network Managed Services
Goldtech Resources Pte. Ltd.
Job Summary
We are seeking an experienced Service Delivery Manager (SDM) to lead and oversee our Network Managed Services operations. The ideal candidate will bring strong leadership skills, a solid background in IT service management, and proven experience managing both services and people.
You will be responsible for managing a team of 10 engineers, ensuring operational excellence, delivering against contractual SLAs, and driving service improvements through automation, cloud technologies, and data-driven reporting.
Key Responsibilities
- Lead and manage a team of approximately 10 engineers supporting Network Managed Services and 24x7 network operations.
- Oversee day-to-day service delivery to ensure contractual SLAs and customer expectations are consistently met.
- Act as the primary escalation point for major incidents, coordinating 24x7 standby support and response efforts.
- Manage change, incident, and problem management processes in alignment with ITIL best practices.
- Drive continuous improvement initiatives through process optimization, automation, and cloud adoption.
- Prepare, analyze, and present operational and performance reports using Power BI and ServiceNow.
- Collaborate with internal teams and stakeholders to enhance service quality, efficiency, and reliability.
- Conduct regular service reviews with clients, addressing performance, issues, and improvement plans.
- Handle people management responsibilities including staffing, training, development, and performance evaluations for the engineering team.
Requirements
- Bachelor’s degree in Computer Science, Information Technology or a related field.
- Minimum 5 years of IT operations or service delivery experience, including 2+ years in a leadership or managerial role.
- Proven experience managing Network Managed Services operations.
- Demonstrated people management experience leading a team of at least 10 engineers.
- Strong background in network infrastructure and operational management.
- Experience supporting 24x7 operations, with standby support responsibilities for escalations and incidents.
- ITIL Certification is mandatory.
- Experience in cloud technologies (Azure, AWS, or GCP) and automation tools.
- Proficiency in creating and presenting reports using Power BI and ServiceNow.
- Excellent communication, leadership, and stakeholder management skills.
- Strong analytical and problem-solving abilities.
Please send your detailed resume in MS Word format to ***email_hidden*** with
- Education Level
- Working experiences
- Each employment background
- Reason for leaving each employment
- Last drawn salary
- Expected salary
- Date of availability
Vacancy posted 27 days ago
Similar jobs that could be interesting for youBased on the Service Delivery Manager - Network Managed Services in Singapore vacancy
7000 - 10000 SGD
...Service Delivery Manager| Enterprise Network Working arrangement: Hybrid working arrangements Working location: Central Salary Package: Up to $10,000 + AWS Are you a dynamic Network Consultant seeking a role that combines technical expertise with strategic innovation...4000 - 8000 SGD
...About the Role As Service Delivery Manager, you’ll be responsible for delivering SaaS products and services with excellence, meeting client... ...~ Strong technical background: infrastructure, systems, networking, Wifi, IoT ~ Solid grasp of service management frameworks...9500 - 12000 SGD
...We are looking for an SDM, and the scope of your role will be below The Service Delivery Manager has a key role in the management and control of the support chain, and guarantees the application and efficiency of the escalation process. Manages the prioritization of actions...9000 - 13000 SGD
...Key Responsibilities: Service Delivery & Operational Excellence Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications). Ensure strict adherence to defined SLAs, OLAs, and KPIs, driving accountability...6000 - 8500 SGD
...the layer between our engineers and the Managing Director. When a client's problem goes beyond... ...to you, and it stops with you. You run service delivery day to day for the clients Evernet... ...scope Enough technical grounding in networks, servers and Microsoft 365 to read a ticket...6000 - 10000 SGD
...The Opportunity: The EUCD Service Delivery Manager is responsible for the end-to-end delivery, governance, operational performance and continual improvement of End User Computing (EUCD) and Digital Workplace services. The role provides leadership across Deskside Support...8000 - 10000 SGD
...Role Overview We are seeking a senior IT Technical Service Delivery Manager to own end-to-end delivery of large-scale, complex enterprise IT... ...comfortable designing a solution down to the infrastructure/network layer and presenting it confidently to client executives and...9000 - 13000 SGD
...The Service Delivery Manager (SDM)is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations...3200 - 4600 SGD
...Summary The Service Delivery Manager is responsible for managing the airport operation on a shift basis ensuring that service delivery conforms to regulatory, operational, safety and customer service standards within a cost-effective environment. Duties and Responsibilities...9000 - 10800 SGD
...The role of IT Service Delivery Manager oversees the IT infrastructure service delivery in their local region and/or country together with their regional service delivery and in close cooperation with the Global IT functions like IT Infrastructure, IT Security, or Solution...9000 - 12000 SGD
...Role: Service Delivery Manager (Applications) The Service Delivery Manager is responsible for managing day-to-day support of medium-scale maintenance projects to meet customer requirements and Service Level Agreements. The role includes ensuring that the team conducts health...8000 - 15000 SGD
...discover why Micron’s Global Procurement team is the preferred destination to unleash your talent! Reporting to the Senior Manager, Global Service Delivery (Procurement Operations), the Manager will lead a team responsible for delivering efficient, compliant, and customer-...10000 - 13000 SGD
...are seeking an experienced and strategic Service Delivery Director to lead the delivery,... ...enterprise infrastructure, cybersecurity, and managed services across multiple customer environments... ...Storage, NetApp, Elastic Storage) Network and Security Infrastructure Database...6000 - 10000 SGD
· Must have a minimum of 5-8 years in network engineering/operations with exposure to CMDB and IT service management · Hands-on experience with ServiceNow Discovery and CMDB. · Practicing experience onboarding network infrastructure into ServiceNow. · Good understanding...5000 - 8300 SGD
...Position Summary: The Associate Network Engineer supports and maintains infrastructure... ...& Responsibilities: Project Management Lead end-to-end delivery of network infrastructure and... ...and security of enterprise network services. Oversee incident, problem, change...10000 - 13000 SGD
...seeking a Technical Lead with deep experience in Network Platforms or Operations Support Systems (OSS), together... ...knowledge of Radio Access Networks (RAN) or RAN management systems architecture. You will guide technical delivery, support customer relationships, coordinate...5000 - 6800 SGD
...Position Summary: The Associate Network Engineer is responsible for supporting the deployment... ...), internet, wireless and remote access services Participate in technical design... ...development of disaster recovery plans Manage Network Security Monitor indicators of...8000 - 9500 SGD
...creating commercial value for customers to realizing continuous businesses development. Our core business includes: # IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and...6000 - 8500 SGD
...We are seeking a proactive and customer-focused Assistant Service Delivery Manager to support the delivery of high-quality services to our clients. The successful candidate will work closely with customers, internal teams, and stakeholders to ensure service commitments are...6000 - 8000 SGD
...Responsibilities • Own end-to-end service delivery performance for assigned customer account... ...• Lead major incident and escalation management from a service management perspective,... ...least one enterprise technology domain (Network, Systems, Database, Storage, Hosting, Cloud...6000 - 10000 SGD
...based Value-Added Distributor (VAD) specialising in networking products, cybersecurity solutions and professional services. We are looking for a hands-on Sales Hunter... ...suitable networking solutions and services. Manage the full sales cycle from prospecting, proposal...8000 - 10000 SGD
...Title Enterprise Service Management (ServiceNow) Delivery Engineer Total Yrs. of Experience* 5+ years in network engineering / operations with exposure to CMDB and IT service management Detailed JD *(Roles and Responsibilities) Mandatory skills* This augmented...8000 - 10000 SGD
...Hiring | Enterprise Service Management (ServiceNow) Delivery Engineer Location: Singapore / 1 year Contract Experience: 5+ Years Domain: Financial Services – Data Centre & Network Operations Role Overview We are looking for an experienced Enterprise...- ...Job Description Service Delivery Manager is responsible for overseeing the end-to-end delivery of services to clients, ensuring high-quality performance, customer satisfaction, and continuous improvement. This role combines client and stakeholder engagement, operational excellence...
- ...together. And we're just getting started. Join us to put AI to work for people. Job Description The Role The Service Delivery Manager (SDM) is responsible for overseeing the performance, quality, and operational health of partner-delivered services in APAC....
- ...NCS is a leading technology services firm that operates across the... ...individuals in the IT Governance Team, managing the development and... ...If you thrive on being part of delivery and transforming the clients’... ...inventory (hardware, software, network equipment, network attached equipment...
6500 - 8500 SGD
...NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific... ..., NCS transforms technology services delivery combining AI with digital resilience to drive... ...The Senior Service Delivery Manager is responsible for managing day to day support...2500 - 3300 SGD
...global leader in secure and sustainable technology lifecycle management services. From secure IT asset disposition to advanced materials recovery... ...excellence and innovation. Job Summary The Service Delivery Executive is responsible for coordinating operational...- We are seeking a Managed Service Delivery Manager to lead and scale our cloud and infrastructure managed services operations. Reporting to the Business Unit Owner, this role is responsible for service delivery excellence, operational management, and client engagement across...
8000 - 12000 SGD
...Key Responsibilities · Service delivery governance,SLA management, customer engagement, monthly reporting and continual serviceimprovement. · Oversee... ...Security Lists, Route Tables, Compute Instances, Storage,OCI Network Firewall, WAF, Email Delivery and IAM services. ·...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Delivery Manager - Network Managed Services. Be the first to apply!
