Outlet (cafe) manager
2800 - 4000 SGDFull-time
INVIVO F&B SINGAPORE PTE. LTD.
Company Overview
FRENCHY is a modern French food and lifestyle brand in Singapore offering authentic French flavours through its deli and café concepts, combining quality ingredients with warm, uncomplicated hospitality for a fast-paced city crowd and relaxed café experience.
Job Summary
FRENCHY Crêperie & Café seeks a hands-on Outlet Manager to lead daily operations, deliver excellent guest experiences, and drive team performance in a fast-paced French café environment.
Responsibilities
- Lead daily outlet operations to ensure smooth service and high-quality guest experiences
- Train, motivate, and develop the service team to maintain high performance and customer satisfaction
- Prepare staff schedules to ensure adequate manpower coverage for all shifts
- Maintain standards of customer service, food quality, cleanliness, and presentation consistently
- Greet guests, manage enquiries, and resolve feedback professionally to enhance customer loyalty
- Collaborate with the kitchen team to ensure efficient service flow and consistent product quality
- Monitor inventory levels, place orders timely, and implement measures to minimize wastage
- Manage opening and closing procedures, handle cash transactions, and perform daily sales reconciliation accurately
- Track and analyze sales performance, labor costs, food costs, and operational expenses to optimize profitability
- Support sales initiatives to increase revenue, average spending, and customer retention
- Ensure compliance with company policies and Singapore food safety and hygiene regulations
- Coordinate catering orders, private events, and special activities as needed
- Provide regular operational updates and reports to management for informed decision-making
Required competencies and certifications
- Minimum 2–3 years of experience in outlet management or supervisory role within the F&B industry
- Strong leadership skills with a proactive, hands-on management style
- Excellent communication and customer service skills to engage diverse customers and team members
- Ability to work effectively in a fast-paced café environment
- Knowledge of daily outlet operations including inventory control and cost management
- Capability to manage and develop a multicultural team
- Proficient in using POS systems and preparing basic operational reports
- Availability to work shifts, weekends, and public holidays as required
Preferred competencies and qualifications
- Knowledge of French cuisine or café culture is an advantage but not essential
Other Information
Benefits
- Key leadership role within a growing French F&B company
- Friendly, dynamic, and multicultural work environment
- Opportunities for professional growth and career development
- Staff meals and employee benefits
- Competitive salary based on experience
Vacancy posted 9 days ago
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