Operations Manager - Holiday Inn Express Singapore Serangoon
IHG Hotels & Resorts
At Holiday Inn Express® we want our guests to relax and be themselves, which means we need you to:
- Be you by being natural, professional and personable in the way you are with people
- Get ready by taking notice and using your knowledge so that you are prepared for anything
- Show you care by being thoughtful in the way you welcome and connect with guests
- Take action by showing initiative, taking ownership and going the extra mile
- Oversee all operations including rooms, food and beverage, housekeeping, engineering, outsourced services such as laundry operations, engineering & building services, and security services.
- Monitor vendor performance, service standards, billing accuracy, contract compliance, and quality of outsourced functions.
- Ensure compliance with IHG brand standards, sustainability requirements, and operational procedures.
- Serve as the hotel's Sustainability Champion and lead sustainability initiatives across all departments.
- Create and execute sustainability strategies and action plans aligned with corporate sustainability goals and regulatory requirements.
- Develop and deliver training programs to educate colleagues on sustainability practices, compliance standards, and operational procedures.
- Oversee sustainability projects including waste reduction, energy efficiency, and resource management initiatives.
- Conduct monthly sustainability meetings with Department Leaders to review progress and ensure compliance.
- Monitor sustainability metrics and prepare reports and presentations for Management.
- Ensure all risk management and sustainability programs comply with environmental regulations and industry standards.
- Develop, review, and maintain sustainability policies, procedures, and operational guidelines.
- Maintain all required hotel licences and statutory compliance requirements, including Occupation Certificate, Liquor Licence compliance, and other regulatory approvals.
- Collaborate with hotel departments, outsourced service providers, regulatory authorities, and external partners to ensure operational excellence.
- Conduct regular operational reviews and inspections to ensure service quality and brand standards are maintained.
- Support the General Manager in implementing operational initiatives, projects, and continuous improvement programmes.
- Identify opportunities to improve efficiency, productivity, cost management, sustainability performance, and guest satisfaction.
- Maintain accurate operational records, compliance documentation, and monthly reporting requirements.
- Take ownership of daily operational activities and maximise productivity through effective planning and execution.
- Minimum 3 years' experience in an operations management role within the hospitality industry.
- Strong knowledge of hotel operations including housekeeping, engineering, security, and guest services.
- Experience managing outsourced service providers and contractor relationships.
- Knowledge of sustainability initiatives, environmental compliance, and ESG practices will be an advantage.
- Strong leadership, communication, and stakeholder management skills.
- Excellent organisational, analytical, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficient in Microsoft Office applications and operational reporting.
- Strong understanding of compliance, risk management, and operational controls.
- Passionate about delivering exceptional guest experiences and operational excellence.
Vacancy posted 25 days ago
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