Order Management Associate (East) - MNC - Contract
3200 - 3500 SGDTemporary
PERSOL SINGAPORE PTE. LTD.
- Process new orders and order amendments within established service level agreements (SLAs) using the SAP Order Management System.
- Participate in cross-functional projects and collaborate with the Order Management team to drive process standardization, continuous improvement initiatives, and automation opportunities through tools such as AI and RPA.
- Develop a strong understanding of order pricing structures and apply this knowledge to conduct initial pricing issue analysis, working closely with Account Managers, Pricing Teams, and Sales representatives to resolve discrepancies.
- Create, maintain, and manage customer business partner records, as well as customer-specific parameters and system configurations within SAP.
- Proactively investigate and resolve order holds to ensure timely shipment according to customer delivery requirements and support the achievement of quarter-end revenue objectives.
- Identify and analyze customer order data discrepancies across systems, perform preliminary investigations, and escalate complex issues to management and IT teams for further resolution when required.
- Utilize reports and dashboards to monitor and validate the accurate execution of Order Management processes.
- Collaborate effectively with Order Management teams supporting customers across North America, Asia, and Europe to ensure seamless global order processing and customer service.
Requirements
- Order management experience
Info
- Location: Changi (Expo)
- Working hrs: Tue to Sat
5am-2pm (1 way transport reimbursement)
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PERSOL Singapore Pte Ltd • RCB No.200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)
Vacancy posted 2 days ago
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