Emergency Response Contact Centre Agent
2400 SGDFull-time
Terra Systems Pte Ltd
About the Role
Terra Systems Pte Ltd is hiring for the position of Emergency Response Contact Centre Agent to support a National Crisis & Emergency Hotline Operations Centre. This role is offered under the Workforce Singapore (WSG) Mid-Career Pathways Programme (MCPP) , a structured 4-month traineeship designed to equip mature mid-career individuals (aged 40 and above) with the skills and experience needed to build a long-term career in emergency contact centre operations.
Upon satisfactory completion of all training requirements and the MCPP attachment, candidates will be offered full-time permanent employment with Terra Systems.
Training Period & Commitment
On-the-Job Training (OJT)
15 June 2026 – 3 July 2026
Total MCPP Duration
4 months
Training Allowance
S$2,400 per month
(CPF is not applicable during the training period)
One-Time Sign-On Bonus
S$500 upon successful completion of the 4 month MCPP duration
Post-MCPP Employment
Full-time permanent, subject to satisfactory performance
⚠️ Important: During the OJT and MCPP duration, trainees are required to strictly adhere to the training hours at the Operations Centre. Attendance and punctuality are critical operational requirements given the life-safety nature of the emergency hotline.
What You Will Do
- Handle inbound emergency calls on the National Crisis & Emergency Hotline, conducting call triage and coordinating appropriate emergency response in accordance with the client's protocols
- Maintain composure and professionalism when managing time-critical, high-stress calls from distressed members of the public
- Accurately document all emergency interactions and incident reports in real time using the call management system
- Adhere strictly to the client's standard operating procedures, Official Secrets Act (OSA) obligations and data protection requirements
- Report for duty at least 15 minutes before shift commencement
Shift Schedule
After training, this role operates on a 24/7 rotating 4-shift cycle inclusive of weekends and public holidays:
Day Shift: 0815 hrs – 2015 hrs
Night Shift: 2015 hrs – 0815 hrs (next day)
Rest Days: 2 days per 4-day cycle
Deployment location: SCDF UBI
Training Requirements
- Minimum 90% attendance of the 3-week training is mandatory
- Trainees must achieve a minimum score of 85% in the client's end-of-training assessment to proceed to deployment
- Candidates who score between 80%–84% may, at the client's discretion, undergo an additional week of training with re-assessment
- Candidates who do not meet the minimum score after all permitted re-assessments will not proceed to deployment and the traineeship will lapse
Who We Are Looking For
- Singapore Citizens or Permanent Residents aged 40 and above (MCPP eligibility requirement)
- Able to commit to a 24/7 rotating shift schedule including nights, weekends and public holidays
- Strong verbal communication skills with a calm, composed demeanour under pressure
- Meticulous with data entry and able to maintain accuracy during live emergency calls
- Willing to sign the Official Secrets Act (OSA) Declaration and comply with all client security and confidentiality requirements
- Must be able to obtain and maintain client security clearance (employment is contingent on clearance approval)
- Prior contact centre or customer service experience is advantageous but not required
What Happens After MCPP
Upon successful completion of the 4-month traineeship and meeting all performance requirements, you will be offered a full-time permanent employment contract as a Emergency Response Contact Centre Agent with the following benefits:
- Attractive salary with shift allowance and variable component
- Annual leave, medical and dental benefits
- Long-term career development within Terra Systems' growing contact centre operations
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the Emergency Response Contact Centre Agent in Singapore vacancy
2500 - 2800 SGD
...Maintain accurate and timely records of correspondence or discussions with the customers in various systems/databases to assist with future contact/follow -up, or process-order. • Be the voice of the customers. Suggest improvements and seek opportunities for innovation in...2800 - 4500 SGD
...Job Description: Act as the first point of contact for the customers Make effort to understand both internal and external customer,... ...two (2) years of relevant working experience in handling contact centre cases in a call centreor service industry environment. O level...3000 - 4000 SGD
...Location ~ Islandwide (Attached at Stations) Key Responsibilities Drive emergency ambulance safely under pressure Assist Paramedic in all... ...expected salary. *Only shortlisted candidates will be contacted. CREW by HRNet | HRnet Ventures Pte Ltd (24C2435) Athirah...3500 SGD
...Respond promptly to emergency situations such as fire, medical incidents, gas leaks, or other emergencies. Raise the alarm and notify the relevant authorities when required. Assist in the safe evacuation of occupants from the affected area. Guide occupants to designated...3000 - 3700 SGD
...Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way... ...one of the largest insurance deals in Southeast Asia. Contact Centre Operations consist of Customer Service Hall manned by...2400 - 3000 SGD
...Key Responsibilities Handle inbound and outbound customer calls professionally and efficiently. Respond to customer enquiries via email... ...high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict...6000 - 7000 SGD
...The Contact Centre Manager is responsible for leading and managing both inbound customer service operations and outbound telemarketing functions. This role ensures service excellence, drives sales performance, and enhances customer experience while maintaining operational...3200 - 4200 SGD
...Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels Conducts regular transaction... ...senior leadership, peers, staff, customers and other stakeholders. Good knowledge of Contact Centre Management tools and technology....2000 - 3500 SGD
...Roles & Responsibilities Make outbound calls to follow up on hospital bill payments Handle patient enquiries and provide billing information... ...attitude, proactive and able to work independently Call centre experience preferred Benefits Incentives on top of basic...2000 - 3500 SGD
...the business. Job Summary Join our dynamic team as a Contact Centre Specialist, where you will play a key role in delivering exceptional... ...to business growth in a fast-paced environment. Responsibilities Respond promptly to client enquiries by providing accurate...2500 - 3000 SGD
...driven individuals to join us. The successful candidate will be responsible for handling customer interactions across multiple communication... ...qualification. At least 1 year of working experience in a Call Centre or Customer Service environment. Candidates with experience...2000 - 3000 SGD
...Job Responsibilities: · Making outbound calls to follow up on payment related to hospital bills · Receivables management · General customer service duties · Handle patient enquiries, provide billing information to patients · Sending statement of accounts...2000 - 2300 SGD
...Our client is seeking responsible and customer-focused individuals who are confident handling high volumes of customer enquiries in a fast... ...‘O’ Level or equivalent. Minimum 1 year of experience in contact centre, customer service, or frontline support roles. Comfortable...13 SGD
About The Opportunity We are a team of customer-centric people believing that experience is everything. We offer the opportunity to drive impact and purpose in creating positive customer experiences in a setting that is geared to improve patient/customer experience and outcome...2500 - 3500 SGD
...Job Descriptions: - Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their... ...skills in English and Mandarin - 2 years of mandatory contact centre experience - Proficiency in other languages/dialects may be...2000 - 2300 SGD
...Responsibilities: Handle inbound and outbound calls related to stakeholder matters, visit bookings, policies, procedures and general enquiries... ...or equivalent Minimum 1 year experience in a call centre setting is advantageous Proficient in relevant computer applications...2200 - 3000 SGD
...(13th Month Bonus) • Variable Bonus (Performance-Based) Job Responsibilities: • Make outbound calls to patients regarding outstanding hospital... ...of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company...- ...five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort. Job Duties And Responsibilities Telephone Enquiries: Answer all calls about our parks and precinct, providing accurate and helpful information. Email Correspondence...
3000 - 3600 SGD
...performance Perform other duties and responsibilities that may be assigned to you by the... ...relevant working experience in handling contact centre cases in a call centre or service industry... ...train and develop new and existing support agents Excellent organizational, time...3400 - 6800 SGD
...for governments and enterprises in Singapore and the APAC region. In this role, you will be responsible to support the implementation of Amazon Connect cloud-based contact center solutions. This role involves working closely with customers and internal teams to design,...1845 - 2180 SGD
Salary up to $2180/month (inclusive of allowance and incentives) before OT calculation! Job Description Answer incoming calls from customers to take orders No selling of products, No cold call Answer inquiries and questions, handle complaints Provide information...2000 - 2300 SGD
...We are looking for a professional and customer-focused Call Centre Agent to manage inbound and outbound enquiries while providing accurate... ...handle sensitive situations with professionalism. Key Responsibilities Handle inbound and outbound calls relating to appointments...2800 - 4000 SGD
...Our client is an established local bank, they are looking to hire a customer service officer to join their contact center. • Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective...4000 - 6000 SGD
...") and a member of the Hong Leong Group. Assistant Manager, Contact Centre Training & Customer Engagement About the role: Contact Centre Training & Customer Engagement isa dual-focused role responsible for building a high-performing, customer-centric CC workforce and...3000 - 4500 SGD
...Service Desk Analyst/ Call Centre Agent x 3 Job Description We are looking for an Service Desk Engineer... ...to affected users as quickly as possible. Responsibilities: Involved in acting as a single point of contact to Customers/Users and Third party service...3000 - 4000 SGD
...hours: 8.30am - 6pm (Mon - Fri) Duration: 1 Year Contract Responsibilities • Support the execution of daily channel operations,... ...escalations, and issue resolutions. • Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation...2000 - 3000 SGD
...provide frontline technical support. The role involves attending to emergency breakdowns, responding to technical calls, and supporting the... ...critical in supporting 24/7 operations, with specific standby responsibilities during off-peak hours (9:00 PM – 6:30 AM ). Key...3000 - 4000 SGD
...Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity... ...activities, equipment failures, planned shutdowns and emergency response situations. Monitor facility performance trends and highlight...2800 - 3000 SGD
...Roles & Responsibilities # Handle customer inquiries, complaints, suggestions, and commendations received via phone # Establish good relationships with customers through high-quality service, provide reasonable solutions to customers, and improve service quality and satisfaction...2400 - 2900 SGD
...JOB PURPOSE The HoME+ Call Centre Agent is responsible for providing efficient 24/7 operational support to the Call Center element within the... ...Depending on the situation, community responders or the SCDF (for emergencies) will be dispatched to provide assistance. PRINCIPAL...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Emergency Response Contact Centre Agent. Be the first to apply!
