AREA MANAGER
3500 - 5000 SGDFull-time
CRAY VENTURES PRIVATE LIMITED
Key Responsibilities
- Oversee and manage the daily operations of approximately 7–10 bubble tea outlets , ensuring smooth operations and consistent service standards.
- Lead manpower planning, includingscheduling, staff deployment and succession planning to meet operational needs.
- Monitor and drive sales performance, profitability and key operational KPIs across assigned outlets.
- Work closely with the Operations Director to develop, implement and improve operational policies, systems and processes to support business growth.
- Ensure all outlets comply with company Standard Operating Procedures (SOPs), food safety, hygiene and quality standards.
- Conduct regular outlet audits to assess operational excellence, cleanliness, product quality, customer service and compliance.
- Provide coaching, training, and performance development for Store Managers and outlet employees to build a high-performing team.
- Review outlet performance, identify areas for improvement and implement corrective and preventive actions.
- Investigate and resolve customer complaints relating to product quality, service standards and operational issues in a timely manner.
- Monitor outlet expenses, labour costs, inventory levels, stock variance and wastage to ensure cost efficiency and profitability.
- Analyse sales trends and operational reports to identify business opportunities and implement action plans to improve performance.
- Support the launch of new outlets, promotional campaigns, seasonal products and operational initiatives.
- Foster a positive work environment by motivating, engaging, and retaining high-performing employees.
- Attend management meetings and provide operational updates, performance reports and recommendations for continuous improvement.
- Ensure all outlets comply with workplace safety regulations, food hygiene standards and company policies.
- Perform any other duties and projects assigned by Management.
Requirements
- Diploma or Bachelor's Degree in Business Administration, Hospitality, Food & Beverage Management, or a related field.
- Minimum 3–5 years of multi-outlet management experience in the F&B or beverage industry; experience in a bubble tea chain is an advantage.
- Strong leadership, people management and coaching skills.
- Proven ability to drive sales growth and improve operational performance.
- Excellent problem-solving, communication and interpersonal skills.
- Good knowledge of inventory management, cost control and labour planning.
- Able to work flexible hours, including weekends and public holidays when required.
Vacancy posted 17 days ago
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