Field Service Engineer
2800 - 4000 SGDFull-time
SODICK SINGAPORE PTE. LTD.
Job Summary
To deliver after-sales service including machine installation, troubleshooting, preventive maintenance, customer support, spare parts coordination, and accurate service reporting.
Responsibilities
- Respond promptly to service calls at customer sites to resolve machine issues
- Diagnose and troubleshoot mechanical, electrical, software, and application-related problems on machines to restore functionality
- Assist in machine installation, inspection, testing, and commissioning to ensure operational readiness
- Provide clear technical explanations and support to customers to enhance user understanding and satisfaction
- Coordinate with service administration to manage quotations, spare parts procurement, and delivery logistics efficiently
- Escalate complex technical issues to Senior Engineer or Service Manager for timely resolution
- Prepare detailed and accurate service reports and update service status to maintain transparent records
- Adhere strictly to safety procedures at customer sites and company premises to ensure a safe working environment
- Support overseas branches or regional customers by providing technical assistance when required
- Maintain and organize service tools and continuously update technical knowledge to improve service quality
Required competencies and certifications
- Diploma or NITEC in Mechanical, Electrical, Mechatronics, Precision Engineering, or related field
- Minimum 2 to 5 years of experience in machinery service, maintenance, or technical support
- Proven skills in troubleshooting, machine installation, repair, servicing, and preventive maintenance
- Effective professional communication skills for customer interaction, site support, and service follow-up
- Proficient in English communication, both written and spoken
Vacancy posted 20 hours ago
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