Senior Executive / Executive, General Claims and Contracts
Full-time
SMRT Corporation Ltd
Job Purpose
The Senior Executive / Executive, General Claims and Contracts reports to and supports the Manager, General Claims and Contracts. This position assists in the administration of Licence-related contracts (MSI, NETS, SimplyGo, etc.) and related matters. This function also provides support for Non-Revenue contracts (NDA, MoU, Collaboration Agreement, etc.) with LTA and other government agencies. This function further assists in the processing and documentation of reimbursement claims relating to ECLO (fare loss recovery), RRTF, SRR projects, and LTA Asset Renewal projects, contributing to the team's revenue recovery efforts.
Responsibilities
1. Contract Management (Licence-Related Contracts & Non-Revenue Contracts)
- Assist in the management of Licence-related contracts, including MSI, NETS, SimplyGo, and other fare/payment system arrangements.
- Support contractual compliance and governance, and assist in ensuring alignment with regulatory requirements and organisational policies.
- Assist in contract negotiations, variations, renewals, and dispute resolution with vendors, operators, and stakeholders.
- Assist in post-contract management activities, including drafting of supplemental agreements arising from project cost variations and extensions of project timelines.
- Assist in preparing and administering Non-Revenue contracts, including Non-Disclosure Agreements (NDAs), Memoranda of Understanding (MoUs), and Collaboration Agreements.
- Support proper documentation, approval workflows, and adherence to SMRT corporate governance frameworks.
2. Claims Management & Revenue Recovery
- Assist in processing reimbursement claims, supporting timely and accurate recovery of funds.
- Manage claims related to:i. ECLO (fare loss recovery)ii. RRTF projectsiii. SRR projectsiv. LTA Asset Renewal projects
- Support the claims process, including coordinating with SMRT project teams on consolidation of deliverables, claims document submission, reconciliation, and closure.
- Contribute to revenue recovery efforts by ensuring claims are accurately documented and submitted in accordance with financial governance and audit requirements.
- Support efforts to improve claims processes and assist in maximising recoverable amounts.
3. Stakeholder Management
- Assist in liaising with LTA, government agencies, and internal stakeholders on claims and contract matters, under the guidance of the Manager.
- Support the maintenance of working relationships to facilitate smooth contract execution and claims resolution.
- Prepare information, summaries, and reports to support management in addressing contractual and claims-related issues.
4. Governance, Risk & Compliance
- Assist in ensuring all contracts and claims activities comply with SMRT’s legal, regulatory, and organisational policies.
- Support the identification and escalation of contractual and financial risks, including flagging disputes to the Manager.
- Maintain proper audit trails, documentation standards, and internal records to support governance requirements.
5. Process Improvement & Systems Management
- Support continuous improvement in claims processing, contract administration, and reporting workflows.
- Assist in implementing best practices to enhance efficiency, transparency, and data integrity.
- Maintain and update dashboards and reports for claims performance tracking and decision-making support.
6. Collaboration & Learning
- Work collaboratively with team members on claims administration and contract management tasks.
- Proactively seek guidance and learning opportunities to develop knowledge in claims and contract management.
- Adhere to established performance metrics, accountability standards, and service expectations.
7. Reporting & Administrative Support
- Assist in preparing materials and data to support the team's contracting and revenue recovery activities.
- Compile and present data to assist management in reviewing commercial arrangements and financial outcomes.
- Assist in preparing relevant information and documentation to support business planning and budgeting related to claims and contract portfolios.
Qualifications & Work Experience
• Possess a Diploma in Engineering, Project Management, Quantity Surveyor or equivalent, with at least 1-3 years of Project Management or Contract Management related experience in Singapore.
• Meticulous in the work.
• Willing to do more & value add to the current process.
• Focus and outcome driven.
Skills
• Must possess strong leadership, analytical, critical thinking and communication skills.
• Must have excellent interpersonal skills.
• Ability to multi-task and work several complex issues concurrently.
• Ability to deal confidently with internal and external stakeholders at all organizational levels.
SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Senior Executive / Executive, General Claims and Contracts in Singapore vacancy
3000 - 4000 SGD
...Job Responsibilities Process and assess insurance claims in accordance with company policies, regulatory requirements, and service standards. Review claim submissions and supporting documents to determine eligibility, completeness, and accuracy. Liaise with policyholders...4000 - 5500 SGD
...Responsibilities: Manage and process motor insurance claims expeditiously, professionally and equitably within turnaround time, subject to stipulated authority limit and company procedures; Ensure reserves are updated in a timely and realistic manner; Identify and...3000 - 4500 SGD
...over 150 countries worldwide. Job Responsibilities The Claims Executive will be expected to manage his / her portfolio of clients.... ...adjusters etc. and front clients on the claims submitted for General Insurance or Health Insurance related products. The Claims...2200 - 2800 SGD
...Claims Executive Company: Car Times Autolution Pte Ltd Job Description The Claims Executive provides administrative and coordination support to the Claims Department. The role involves assisting with accident reporting, managing claim documentation, liaising with insurers...2800 - 5500 SGD
...Job Description: Advise policyholders and claimants on policy and claims related matters. Able to negotiate and settle claims with Third Party claimants, insurers, lawyers and workshops accurately and timely. Ensure each claim is assessed correctly in accordance to...6000 - 12000 SGD
...Responsibilities Handle the expanding workload in the contracts and claims team. Overall claims handling in accordance with Claims Guidelines and routines. Undertake detailed liability reviews of the full range of offshore contracts for members, clients and prospects...5000 - 7000 SGD
...Position Summary The Senior Contracts Executive supports the commercial and contractualmanagement of EPC projects from tender through project completion... ..., cost control, subcontract management,variation claims, payment certification and contractual correspondence toensure...4500 - 5500 SGD
[Job ID: 1631539] About the Role: We are seeking an experienced Motor Claims Executive to join our claims team. In this role, you will manage a portfolio of motor claims, work closely with various stakeholders, and ensure claims are resolved fairly, efficiently, and in...4300 - 4800 SGD
...Review payment batches prepared by outsourced providers during mid-month and month-end cycles to ensure accuracy and compliance. General Ledger & Month-End Closing Prepare supporting schedules and documentation for General Ledger journal entries. Review journal postings...2900 - 3100 SGD
...Job Description Process – Handling medical, transport, dental and other miscellaneous claims processing for clients in line with policies. Ensure that all claims are approved timely and accurately before being processed for payments. Assist in solving customers' enquiries...3000 - 3500 SGD
...Responsibilities: Manage and process motor insurance claims expeditiously, professionally and equitably within turnaround time, subject to stipulated authority limit and company procedures. Ensure reserves are updated in a timely and realistic manner. Identify and...4500 - 7000 SGD
...Key Responsibilities Insurance Claims Management Manage the end-to-end claims process for Hull & Machinery, Protection & Indemnity... ...Compensation claims. Assess claim validity by reviewing contracts, charter parties, incident reports, medical/legal documentation,...3000 - 3500 SGD
...products, with efficient processes to allow optimal service to our customers. This is a 2-years contract role. As part of the team dedicated to manage IncomeShield claim assessment, your key responsibilities include: Processing and assessing all types of IncomeShield...4000 - 5500 SGD
...In this role, you will review, assess, and approve Accident & Health claims within service turnaround time. As part of this dynamic role, you will report to Team Lead, A&H Claims and work closely with various stakeholders to ensure that the output is accurate and compliant...4500 - 7000 SGD
...partnered with an established international organisation within the marine insurance and maritime services sector to identify a Senior Claims Executive to join their Singapore team. This is an excellent opportunity for claims professionals looking to further develop their...4000 - 6000 SGD
...Responsibilities Handle marine H&M, Loss of Hire and/or P&I claims. Close cooperation with Singapore Claims team is essential. Focus on coverage issues, recoveries, analysis of incoming claims documentation and reviewing policy terms. Work primarily with Singapore...3000 - 5600 SGD
...Role Overview We are seeking a Senior Executive – General Ledger & Reporting to support the financial accounting and reporting function for our... ...advantage. ~ Exposure to insurance accounting, premium billing, claims accounting, reinsurance, or policy administration would be...8300 - 11250 SGD
...As a Senior Claims Specialist within our Asia Reinsurance Claims team, you will be responsible for the proactive and efficient handling of reinsurance claims, ensuring optimal outcomes for both our clients and the business. With a commitment to MS Amlin’s values, you will...4000 - 5000 SGD
...We're seeking an experienced claims professional who enjoys solving complex cases, collaborating with a wide network of stakeholders,... ...well-established insurer. The Opportunity Asa WICA Claims Executive , you'll oversee a portfolio of workplace injury claims, making...7500 - 10000 SGD
...Claims Operations Change and Migration SME (Contract) Location: Singapore Contract Type: 12 months contract (Extendable & Convertible) Overview Our... ...migration system and process readiness. Coordinate and/or execute User Acceptance Testing (UAT) and Business...4000 - 5500 SGD
...responsible for supporting delivery across Prudential Singapore’s claims digital enablement initiatives, translating claims business... ...knowledge transfer and stakeholder walkthroughs. Support release execution, post-deployment verification and early-life stabilisation /...5500 - 8000 SGD
...application of internal policies and procedures for construction contracts and consultancy service agreements. ~ Support and advise... ...trends and models, identify opportunities for cost savings. ~ Execute procurement of provisional sum items for projects. Other on...3500 - 5000 SGD
...Job Summary We are seeking a responsible and friendly General Admin / Store and Customer Support Admin to join our team, supporting administrative tasks, store operations, customer service, and online marketing activities. Responsibilities Manage daily administrative...3500 - 7000 SGD
...Responsibilities: Assess liability and quantum Claims registrations Handle claims from... ...-motor claimants, which include WICA, general insurance and reinsurance claims... ...Negotiate settlements Provide support to the Senior Executives/Assistant Managers in the Claims team...3500 - 4500 SGD
...Responsibilities: Process Facultative claims promptly Prepare Claim Statement, where necessary Monitor and follow-up on outstanding... ...Good written and verbal communication skills Ideally with general insurance knowledge Fresh Graduates are welcome to apply Foot...3000 - 6000 SGD
...seeking an organised and resourceful Executive to provide general administrative support to the Centre,... ...Assist with procurement and expense claims related to events and general office needs... ...stakeholders across different levels of seniority Able to work independently and...3000 - 3700 SGD
...Diploma in Accountancy Minimum 3 years of relevant working experience in General Ledger function Higher qualified/ experienced candidates will be considered for the Senior Assistant Executive position Self-motivated and able to work in a fast-paced environment Proficient...3500 - 4500 SGD
...meet client needs are essential. Client servicing including claims, advisory on market trends, related insurance updates to help businesses... ...of this role. If you have good technical knowledge in General Insurance products, possess a relevant insurance qualification...4500 - 5500 SGD
...Manage and process motor insurance claims, including own damage, third-party property damage, bodily injury, windscreen, and recovery claims. Assess claims, determine liability, and ensure timely and accurate claim settlements within service standards. Liaise with policyholders...3500 - 5000 SGD
...Location: Bukit Merah Employment Type: 6-Month Contract Job Responsibilities Supervise and lead a team in handling day-to-day general ledger and financial operations. Manage month-end and year-end closing activities, including the preparation and review of monthly...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Executive / Executive, General Claims and Contracts. Be the first to apply!
