Compliance & Customer Support Executive

Job Introduction:

At Takagi Ramen, we believe that the key to a memorabledining experience starts long before the food arrives at the table. It beginswith our dedicated team behind the scenes—our call center, customer support,and compliance professionals who ensure that every detail is perfect.

High Reviews:

Our reputation speaks for itself. Consistently high onlinereviews reflect our commitment to excellence and provide a sense of pride andaccomplishment for our team members.

Exceptional Customer Service:

We take customer service to the next level. Our support teamis empowered to make decisions that enhance the guest experience, ensuringevery customer feels valued and heard.

Strong Customer Recovery:

Mistakes happen, but how we recover is what sets us apart.Our robust customer recovery protocols ensure that any issue is resolvedquickly and satisfactorily, turning potential problems into opportunities toimpress.

High Compliance Standards:

Compliance isn't just a checkbox for us—it's a cornerstoneof our operations. We adhere to the highest food safety and general restaurantstandards, ensuring a safe and pleasant environment for both our customers andour staff.

What we provide:

- Comprehensive Training:

We invest in your success with thorough training programsthat equip you with the skills and knowledge you need to excel.

- Career Growth:

We are committed to your professional development. Withclear pathways for advancement, your career can grow as quickly as yourambitions.

- Supportive Environment:

Our team culture is built on mutual respect, support, and ashared commitment to excellence. We value each team member's contributions andfoster a collaborative, positive workplace.

So come be a part of a company where your work truly makes adifference!

Job Responsibilities:

1) Understand the business goals, identify performance gaps,and recommend solutions

2) Develop, plan, prepare, implement, and improve thetraining program for staff

3) Update and maintain the training manual, materials, andknowledge base

4) Conduct soft-skills training for all outlets staffaccording to SOP and required standards

5) Design and implement training framework and ensuring fulluse of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staffperformance issues with the HR & Operations department

8) Manage and track induction and onboarding program for newemployee

9) Responsible for identifying all the staff training needsand actively involved in the professional upgrading of the staff skill set andmindset

10) Work on all areas of training including productknowledge, customer service, service excellence and other modules in the totaltraining regime

11) Evaluate and ensure the effectiveness of the trainingprogram

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outletsremotely

14) Ensure all Recovery, Disciplinary, Retraining andCompliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Diploma or Bachelor's Degree

- Working experience as a Trainer in relevant industries andalso in customer support roles

- Track record in designing and executing successfultraining programs with an attention to small details

- Familiarity with traditional and modern training methods(hands on mentoring, coaching, on-the-job or in-classroom training, e-learning,workshops, simulations etc.)

- Excellent communication skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Working Days:

- 5 or 6 Days Work Week

- 10am to 10pm

- Must be flexible to work on weekends

Salary:

- $3,200 to $4,200 per month