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ServiceNow Subject Matter Expert

8000 - 15000 SGD
Full-time

Atyeti Pte. Ltd.

ServiceNow Subject Matter Expert (SME) – Contract Management

Key Responsibilities

  • Lead the design, configuration, and customisation of the ServiceNow Contract Management module.

  • Enhance existing workflows and approval processes to support complex multi-level approval requirements beyond standard platform capabilities.

  • Analyse and work within a highly customised ServiceNow environment while ensuring new enhancements integrate seamlessly with existing implementations.

  • Design and implement integrations between ServiceNow modules, particularly between the IT Service Catalogue and Contract Management.

  • Configure and extend ServiceNow data models, forms, fields, business rules, workflows, and related platform components.

  • Develop dashboards and reports to provide visibility into contract renewals, approval status, operational metrics, and management reporting.

  • Collaborate with business users to gather requirements, translate business processes into technical solutions, and recommend best practices.

  • Support solution design, testing, deployment, documentation, and knowledge transfer activities.

  • Provide technical leadership and guidance to project teams throughout the implementation lifecycle.

Required Technical Skills

  • Strong hands-on experience with ServiceNow Contract Management , including:

    • Module configuration

    • Field extensions

    • Workflow customisation

    • Form and data model configuration

  • Solid experience with ServiceNow IT Service Management (ITSM) and Service Catalogue , including approval workflow design.

  • Deep understanding of the ServiceNow Workflow Engine and Flow Designer, with experience implementing complex multi-level approval architectures.

  • Experience designing and supporting ServiceNow module-to-module integrations, particularly synchronisation between IT Service Catalogue and Contract Management.

  • Experience developing ServiceNow reports, dashboards, and performance metrics.

Functional & Domain Expertise

The ideal candidate should possess strong business process knowledge in addition to technical expertise, including:

  • Vendor and Contract Lifecycle Management processes.

  • Financial services or banking environments with knowledge of:

    • Budget approval controls

    • Governance frameworks

    • Multi-tier approval processes

    • Regulatory compliance

  • Third-Party Risk Management (TPRM), including:

    • Material sourcing classifications

    • Risk assessment attributes

    • Vendor risk data structures

  • Ability to analyse, troubleshoot, and enhance complex, highly customised ServiceNow implementations.

Preferred Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.

  • ServiceNow Certified System Administrator (CSA).

  • ServiceNow Certified Implementation Specialist (CIS) certifications are highly desirable.

  • Experience delivering ServiceNow implementations for banking or financial institutions in Singapore or the region.

  • Prior consulting experience with client-facing project delivery is highly preferred.

What We're Looking For

  • Strong analytical and problem-solving skills.

  • Excellent stakeholder management and communication abilities.

  • Ability to translate business requirements into scalable ServiceNow solutions.

  • Comfortable working in fast-paced consulting environments with multiple stakeholders.

  • Ability to work independently while collaborating effectively within cross-functional teams.

Vacancy posted 6 days ago
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