Group Operations Manager
5000 - 6500 SGDINSURGENCE HQ PTE. LTD.
Chimichanga & Chimis | Singapore
Join one of Singapore’s fastest-growing casual dining groups and play a key leadership role in driving operational excellence across our portfolio of restaurants. Reporting directly to the Chief Executive Officer, the Group Operations Manager will oversee the day-to-day operations of all outlets, ensuring exceptional guest experiences, strong financial performance, and consistent execution of company standards.
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Operational Excellence
* Oversee the daily operations across all Chimichanga Group outlets, ensuring consistency in service, food quality, cleanliness, and brand standards.
* Drive operational excellence by implementing and continuously improving SOPs, systems, and workflows.
* Conduct regular operational audits and restaurant walkthroughs to identify opportunities for improvement.
* Ensure opening, operating, and closing procedures are executed consistently across all outlets.
* Coordinate closely with Kitchen, Bar and Front-of-House teams to ensure smooth daily operations.
* Monitor labour productivity, roster efficiency and manpower deployment to maximise operational performance.
* Work directly with Outlet Managers to achieve operational and financial objectives.
* Lead new outlet openings, operational rollouts and special projects assigned by the CEO.
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Guest Experience
* Champion exceptional hospitality standards across every outlet.
* Ensure every guest enjoys a memorable dining experience from arrival to departure.
* Develop action plans to improve guest satisfaction based on customer feedback and online reviews.
* Resolve complex guest recovery situations professionally and promptly.
* Build relationships with regular guests and corporate partners to drive loyalty and repeat business.
* Continuously identify opportunities to improve the overall guest journey.
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Leadership & People Development
* Lead, coach and develop Outlet Managers and their management teams.
* Conduct regular performance reviews and provide structured coaching and feedback.
* Identify high-potential employees and support succession planning.
* Foster a culture of accountability, teamwork and continuous improvement.
* Ensure all outlets maintain high standards of employee engagement and service excellence.
* Support recruitment, onboarding and training initiatives across the group.
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Financial & Commercial Performance
* Drive outlet profitability through effective cost control and revenue optimisation.
* Analyse sales trends and identify opportunities to increase average spend and guest frequency.
* Monitor labour costs, food cost and beverage cost against budget.
* Review outlet P&Ls and work with managers to implement corrective action plans where required.
* Develop and execute sales-driving initiatives, promotions and local store marketing campaigns.
* Monitor key business metrics including sales, productivity, guest satisfaction and operational KPIs.
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Inventory & Asset Management
* Ensure accurate stock control procedures across all outlets.
* Monitor inventory levels, stock variances, wastage and purchasing practices.
* Conduct regular stock audits and investigate discrepancies.
* Ensure company assets and operational equipment are properly maintained.
* Coordinate preventive maintenance programmes with contractors and suppliers where required.
* Oversee new equipment procurement and replacement planning.
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Compliance, Safety & Risk Management
* Ensure full compliance with Singapore food safety regulations and company policies.
* Maintain compliance with liquor licensing, workplace safety and employment regulations.
* Conduct regular operational, hygiene and safety audits.
* Ensure all outlets consistently achieve high food hygiene standards.
* Investigate operational incidents and implement preventive measures.
* Ensure all employees receive the required operational and safety training.
* Maintain audit readiness across all outlets.
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Business Development & Projects
* Support the CEO in evaluating new business opportunities and expansion projects.
* Assist with new restaurant openings, relocations and renovations.
* Identify operational innovations that improve efficiency and guest experience.
* Support implementation of new technology, POS enhancements and operational systems.
* Collaborate with Marketing on campaigns, partnerships and promotional initiatives to drive revenue.
Job RequirementsEducation
* Diploma or Degree in Hospitality Management, Business Management or a related discipline is preferred.
Experience
* Minimum 5 years of multi-unit restaurant management experience.
* Proven experience managing multiple high-volume restaurant operations simultaneously.
* Strong commercial understanding with the ability to analyse financial reports and drive profitability.
* Excellent leadership, coaching and team development skills.
* Strong understanding of food & beverage operations, labour management and inventory control.
* Experience in opening new restaurants or leading operational projects is an advantage.
* Excellent communication, problem-solving and interpersonal skills.
* Ability to thrive in a fast-paced, hands-on environment.
* Flexible to work weekends, public holidays and across multiple locations when required.
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Key Success Measures (KPIs)
* Achievement of sales and profit targets
* Labour cost management
* Food & beverage cost control
* Guest satisfaction scores
* Operational audit compliance
* Staff retention and development
* Hygiene and food safety compliance
* Successful execution of promotions, new initiatives and outlet openings
8000 - 11500 SGD
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