Contact Center Sales Specialist

As a Contact Center Sales Specialist at NTT DATA, you will be at the heart of our sales efforts, primarily focused on pursuing and landing qualified leads identified by our Client Management team and other sources. As a Sales Specialist, you are also responsible for generating your own pipeline and opportunities within your assigned client base. Your role involves engaging directly with clients at various levels, presenting solutions, value propositions, partner configurations, cost structures, and revenue models that align with their needs, and working with our internal subject matter experts to deliver these solutions.

A significant part of your day will be spent on sales activities, collaborating closely with Client Managers and pre-sales architects to create and present the best solution designs. You will participate in client workshops, conduct presentations, and build strong stakeholder relationships with both new and ongoing business channels. Your deep understanding of our collaboration technology domain will be critical in addressing technical challenges and ensuring meaningful client conversations.

You will stay updated on the competitive landscape, market pricing, and strategies to effectively penetrate new markets. By maintaining strong relationships with relevant technology vendors, you will ensure a comprehensive understanding of their solutions and how they can integrate with our offerings to meet client needs. Your client-centric approach will help uncover business goals and translate these into customized solutions that truly address client requirements.

As you develop and implement sales strategies, you will work on opportunity plans and account plans, driving the sales process with established methodologies and tools. Your ability to identify new sales opportunities within accounts and lead them to closure, combined with developing clear account plans, will be crucial in achieving your sales targets.

Responsibilities:

. Own sales pipeline and revenue target.

. Sell CCaaS, AI, CRM integration and CX transformation solutions.

. Engage CIOs, Heads of Customer Experience, Contact Center Directors and Operations leaders.

. Work with presales and delivery teams to develop proposals.

. Manage enterprise sales cycles and RFPs.

. Build executive relationships and partner ecosystem.

Preferred experience:

. 5-10+ years enterprise B2B technology sales.

. Experience selling contact center, CX, CRM, UC, cloud or telecom solutions.

. Strong consultative selling and C-level engagement.

. Experience with large enterprise deals.