Customer Service Manager
5000 - 7000 SGDFull-time
ASUS GLOBAL PTE. LTD.
We are looking for a dynamic and experienced Assistant Customer Service Manager to lead our regional operations team across APAC. This role will drive operational excellence, customer satisfaction, cross-functional collaboration, and continuous process improvement while supporting the business in achieving its regional goals.
Key Responsibilities
- Lead Regional Operations : Oversee the APAC/MEA operational team, ensuring smooth and efficient order and logistics management.
- Drive Customer Excellence : Ensure customer service standards consistently meet company requirements while building strong relationships with customers and stakeholders.
- Ensure Compliance : Maintain operational compliance with company policies, controls, and procedures across the region.
- Foster Cross-Functional Collaboration : Coordinate and communicate effectively with different departments to ensure seamless business operations and timely resolution of issues.
- Develop Strategies : Establish policies, plans, and operational strategies aligned with sales and territory requirements.
- Build a Positive Culture : Promote company values and foster a positive, collaborative workplace that motivates the team and drives performance.
- Manage Collections : Prepare and analyse regional outstanding payments and work closely with relevant stakeholders to drive timely payment collection.
- Improve Processes : Identify operational gaps and team challenges, develop SOPs, and implement process improvements to enhance efficiency and support business objectives.
- Coach & Develop : Provide training, guidance, and ongoing support to team members and key stakeholders to strengthen capabilities and performance.
- Support Talent Acquisition : Partner with HR on recruitment activities, including candidate sourcing, interviews, and selection.
- Drive Continuous Improvement : Proactively identify opportunities to enhance policies, processes, and service delivery across the region.
Requirements:
- Bachelor’s degree in business administration, logistics management, or a related discipline.
- 5–8 years of relevant experience in customer service, operations, logistics, or a related field.
- At least 3 years of experience in team management or people leadership.
- Strong knowledge and understanding of international trade and logistics processes (Import/Export).
- Strong coaching and team-building skills, with the ability to develop team members and foster a stable, collaborative, and high-performing team.
- Strong business acumen and risk awareness, with the ability to assess business situations and make sound decisions.
- Highly resilient and adaptable, with the ability to manage pressure and respond quickly and effectively to urgent issues.
- Strong resource management and prioritisation skills, with the ability to allocate resources effectively to maximize team productivity and business outcomes.
Vacancy posted 12 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Manager in Singapore vacancy
7000 - 10000 SGD
...Job Responsibilities Service Quality Measurement ~ Embrace standard models of “service excellence” for customer engagement, sales and service processes, customer communications and premises management ~ Ensure zero defects for all documentations in wealth sales, loans...6000 - 12000 SGD
...We are looking for an experienced Customer ServiceManager to provide excellent customer service and to promote this ideathroughout the organization. The goal is to... ...qualitative andquantitative targets · Adhere to and manage the approved budget · Maintain an orderly...9000 - 16000 SGD
...Our company is searching for a motivated andexperienced Customer Service Manager to lead our customer service department.Your goal will be to provide outstanding customer service to our clients bydeveloping effective customer service procedures, implementing customer loyaltyprograms...6000 - 12000 SGD
...Our company is searching for a motivated andexperienced customer service manager to lead our customer service department.Your goal will be to provide outstanding customer service to our clients bydeveloping effective customer service procedures, implementing customer loyaltyprograms...3600 - 4800 SGD
...Job Summary We are seeking a customer-focused and results-driven Customer Service Manager to oversee customer engagement, service delivery, and business development initiatives. The successful candidate will be responsible for building strong customer relationships, promoting...6000 - 12000 SGD
...We are looking for a proactive and customer-focused Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for leading a customer support team, improving service processes, and ensuring high levels of customer satisfaction. Responsibilities...3800 - 6200 SGD
...Job Summary You will lead and manage a customer service team to deliver effective support and maintain strong relationships with clients and stakeholders. You will communicate clearly across all organizational levels and ensure operational coverage during late hours....4000 - 4500 SGD
...smooth day-to-day operations and consistency of best service attitude to clients Ensure the customer service team maintain good company image Improvise,... ...training for new employees and/ or existing team members Manage the Customer Service Team Oversee and follow up on...3800 - 4200 SGD
...hours : 8am to 5pm Job Responsibilities: Leadership of Customer Service Team Lead, coach and mentor the customer service team to... ...exceptional service standards. Oversee team members' capability in managing sales leads effectively. Ensure proficiency in generating...3500 - 5500 SGD
...A Customer Service Representative (CSR) acts as the primary link between an organization and its clients, ensuring satisfaction and brand... ...1 , 2 , 3 , 4 ] Core Job Responsibilities Managing Communications : Answering incoming inquiries promptly and maintaining...4000 - 6000 SGD
...About the Role We are looking for a Customer Service Manager to lead our customer service team and deliver a smooth and positive experience for our customers. You will take ownership of daily customer service operations, develop the team, resolve escalated cases and...3000 - 6000 SGD
...Role overview Rida Global is seeking a Regional CustomerSupport Operations Manager to lead the operating model, service quality andcontinuous improvement of our distributed customer and driver support functionfrom our Singapore headquarters. The role will connect Singapore...8000 - 15000 SGD
...entertainment venue offering guests an unforgettable night of music, food, and fun. We're looking for a passionate and experienced Customer Service Manager to lead our front-of-house team and ensure every guest has an exceptional experience from the moment they walk in. Job...4500 - 6000 SGD
...Job Scope: You will support the Quality Service Manager section in the following areas: Manage written communications from court users, including emails, online forms and letters, and prepare replies that address their concerns clearly, accurately and with sensitivity...3000 - 5000 SGD
...Checking the daily cash balance Interacting with the customers that come to the counter Organizing all the work they do and maintaining... ...cleanliness of equipment and surroundings To Prepare Ice and Hot Beverages Any other duties assigned by supervisor/manager...6000 - 7000 SGD
...reports to accounts for billing Generate customized inventory reports to customers... ...of all customers' requirements, quoted services details Skills & Competencies: ~ Degree... ...Diploma in Logistics and/or Supply Chain Management ~ Minimum 5 years of relevant working...7000 - 13000 SGD
...Customer Service Manager We are looking for an experienced and service-oriented Customer Service Manager to lead our customer service operations and ensure a high standard of customer satisfaction. Key Responsibilities * Manage and supervise the daily activities of...5000 - 8000 SGD
...Position Summary The Customer Service Manager is responsible for delivering an exceptional end-to-end guest experience, ensuring every family receives warm, responsive, and personalized care throughout their stay. This role oversees the Guest Experience team, drives service...4000 - 8000 SGD
...venue offering guests an unforgettable night of music, food, and fun. We're looking for a motivated and guest-focused Assistant Customer Service Manager to support our front-of-house operations and help lead our service team to deliver an outstanding experience for every guest...5500 - 6200 SGD
...We’re Hiring: Sales Operations & Customer Service Manager Singapore | FMCG Our client is an established FMCG Food & Beverage business with a strong presence in Singapore and across ASEAN. As the company strengthens its commercial operations and embarks on a major SAP...1000 - 3000 SGD
...About the Role We are looking for a proactive and customer-focused Customer Service Assistant to support our Property Management team. This role is the first point of contact for tenants, landlords, contractors and prospective clients, ensuring enquiries are handled promptly...- ...chapter of your career! Job Description Within the Customer Service function, your main mission will be to lead and develop the Customer... ...Customer Service activities across regional markets Managing the Customer Service Training Centre and contributing to the development...
2000 - 3500 SGD
...for all day-to-day operations strategy and management, as well as to support Company’s long and... ...with superior. · Adhere, understand customers’ KPI requirement, facilitate implementation... ...expectation by ensuring proper Customer Service and without any failure in Operations....3200 - 3800 SGD
...Full-Time · Singapore About the Role As AMACHA enters its next phase of expansion, we are looking for a Customer Service Manager who will champion AMACHA’s signature experience: elevated hospitality, consistency, and a warm, heritage-driven brand culture. You will...2600 - 3000 SGD
...Join us if you are passionate and have prior working experience in tourism / art institutions / customer service! ✨Job scope: Manage daily operations across two museum sites and ensure smooth visitor experience. Resolve operational or technical issues and escalate...2500 - 3500 SGD
...Job Summary You will coordinate customer service operations by managing air con maintenance schedules, arranging site visits, liaising with suppliers and customers for parts replacement, preparing quotations, and supporting accounts to ensure timely payment collections....8000 - 8500 SGD
...Job Scope Supervise Service Ambassadors. Manage manpower and work schedules. Ensure staff follow procedures and service standards. Monitor service quality and customer satisfaction. Handle complaints and operational issues. Conduct staff training and briefings...4600 - 5000 SGD
...execution of order-to-delivery, sales data upload, customer portal invoicing, export documentation, AR follow-up support, and customer service workflows. The role ensures clear task... ...A. Order & Delivery Operations Manage and provide day-to-day oversight of the Sales...3500 - 4200 SGD
...Job Description & Requirements Answer customer inquiries via phone, email, chat, or face... ...resolve customer issues Provide product or service information Process orders, returns,... ...Patience and professionalism Time management Basic computer and Microsoft Office skills...3200 - 4200 SGD
...Support Key Account Managers in maintaining strong customer relationships and enhancing business engagement and performance. Provide internal sales... ...Develop a solid understanding of the company's products and services to address customer enquiries efficiently. Provide...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Manager. Be the first to apply!
