System Administrator
v-elegant pte. ltd.
Designation :Resident Engineer - System Administrator (Content Server)
Experience : 3+ years
Working Days : Monday to Friday, 9 a.m. to 6 p.m.
Scope of Work
- Perform regular monitoring of system health, logs, performance metrics, and trends at agreed intervals.
- Review system alerts and event logs to detect anomalies early.
- Diagnose and resolve technical incidents promptly escalate complex cases to vendor (OpenText) support when necessary.
- Apply software patches, updates, and conduct scheduled maintenance according to change management processes.
- Support users with access requests, permissions changes, and operational issues.
- Participate in system audits and assist with compliance-related checks.
- Conduct capacity planning and recommend performance improvements or upgrades.
- Maintain detailed and up-to-date documentation of system configurations, incident responses, changes, and system recovery processes.
- Provide technical input during project rollouts, migrations, or enhancements affecting Content Server.
Responsibilities
- Act as the primary onsite point of contact for all Content Server inquiries and issues.
- Maximize system uptime by monitoring performance, addressing risks, and preventing unplanned outages.
- Ensure compliance with organizational security and data protection requirements.
- Coordinate with internal IT teams and 3rd parties vendors for escalations, upgrades, and root cause analysis.
- Provide support to the backup and recovery team by supplying logs, system information, and assistance during recovery procedures.
- Participate in problem management activities to identify recurring issues and suggest permanent fixes.
- Support business users during UAT, system upgrades, and change implementation windows.
Vacancy posted a month ago
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