Global Move Consultant-Inbound

GENERAL DESCRIPTION

• To efficiently manage international moves of Assignees and Customers
• To monitor own performance against KPIs
• To contribute to continuous improvement of processes within scope of responsibility.

KEY JOB RESPONSIBILITIES

Move Management

• Assess, Manage and Process incoming move requests originating from the Sales Commercial teams or self-initiations via Core.
• Educate the Assignee on applicable Corporate Mobility Policies for Corporate Clients.
• Equip the Assignee with proper support on Import/Export compliance regulations.
• Take ownership of updating the Customer at all stages of the international move.
• Take control of communications and direct Origin & Destination Agents with proper instructions to fulfill the intended move plan.
• Accountable for the door to door move from start to finish
• Maintain data integrity, cost accuracy and move records through systems and procedures.
• Attend and to resolve any customer issues or complaints pro-actively.
• Maintain timelines and accuracy of billing within the prescribed targets.
• Observe the Santa Fe values at all levels of interaction with all stakeholders
• Checking through all inbound documents and getting clients to complete the necessary import paper work for trade submission through Tradenet System.
• Declaration customs permit for GST relief or duty payment.
• Checking with carrier agent for vessel/flight arrival.
• Giving & coordinating delivery instructions to Operations Department.
• Instructing and coordinating with haulier on container haulage.
• Update customs and origin agents on the progress of shipment/delivery.
• Assisting customers in claims processing, whenever possible.
• Invoicing all completed inbound file.
• Preparation of cost sheet.
• Verification of vendor/PSA invoices.
• Filing of all inbound completed files.

Account Management

• Execute and implement the sales process through from Initial enquiry, to Post Move Process.
• Maintain & develop relationships with private, corporate, intercompany and agent clients to ensure long term growth.
• Understanding of the accounts, their move and process requirements, history, importance to the local station.
• Understanding of full range of Santa Fe services, to use this knowledge to maximise revenue opportunities through proactively promoting of these services.

Financial Management

• To understand cost constituents of move, to accurately cost and price moves.
• To demonstrate understanding of key financial drivers and measurements, including, margin, cash flow, invoicing speed and understand their impact on individual, team and company performance.
• To provide accurate cost card management through correct ongoing entry of costs, pricing, control and approval of suppliers’ invoices.
• Accurate updating of cost and charges that reflect the weekly Margin and Accrued Income report.

Teamwork

• To embrace and promote companies Mission Statement and core values
• To proactively support other departments and offices in reaching goals, completing projects and reaching objectives

Position Specifications

• University grad or bearing similar professional qualification in the same or related field.
• Minimum 4 years relevant experience in Shipping and/or Logistics for inbound
• Singapore Customs Declarant registration is highly advantageous

Skills Required

• Strong Customer-Centric approach and a team player
• Capability to manage client and customer relationships while working under pressure
• Exemplary communication skills
• Ability to perform processes as per pre-defined design
• Attention to detail and sense of urgency
• Knowledge of Mobility
• Results oriented